Melissa Haberzettl
Colorado Springs,CO
Summary
Dynamic Clinic Operations Supervisor at UCHealth with a proven track record in quality improvement initiatives and Lean Six Sigma. Successfully managed a clinic expansion, increasing staffing and enhancing patient access. Expert in EPIC EMR and fostering team collaboration, driving impactful projects that elevate patient care and operational efficiency.
Overview
20
20
years of professional experience
Work History
Clinic Operations Supervisor
UCHealth
Colorado Springs, CO
10.2017 - Current
- Oversaw clinical operations of large outpatient multidisciplinary physical rehabilitation clinic.
- Managed transition from 4,500 sq ft to 9,000 sq ft facility, expanding staffing from nine to 21 direct reports.
- Obtained Lean Green Belt certification focused on orthopedic patient access improvement.
- Championed and supported multiple performance improvement initiatives to enhance the quality of care.
- Collaborated across departments to optimize patient access and outcomes.
- Conducted monthly JCAHO tracers to ensure compliance with regulatory standards.
- Spearheaded Epic optimization initiative to streamline ambulatory physical therapy documentation.
- Facilitated strategic planning meetings for Adult Outpatient Rehab in FY 20, and FY 21.
Staff/Senior Physical Therapist
UCHealth
Colorado Springs, CO
06.2005 - 10.2017
- Managed implementation of individualized treatment plans to achieve patient-specific targets.
- Partnered with employee health across regions to create a uniform approach for ergonomic assessments.
- Led initiatives for functional capacity evaluations and ergonomic programs in Colorado Springs.
Education
Master Business Administration -
Western Governors University
Salt Lake City, UT06.2021
Certificate - Executive Healthcare Leadership
Cornell University
Ithaca, NY06.2018
Master of Science - Physical Therapy
SUNY Upstate Medical University
Syracuse, NY05.2004
Bachelor of Science -
Hofstra University
Hempstead, NY12.1999
Skills
- Quality improvement initiatives
- Lean Six Sigma and process optimization
- Project management and leadership
- EPIC ambulatory EMR expertise
- Team collaboration
Websites
Volunteer Experience
- Lockwood Foundation, 2025
- PATH Ambassador UCHealth, 2021
- Rocky Mountain Lab Rescue, 2013-2017
- ASD 20 Allergy Task Force, 2013-2015
- Angel Eyes Board Member, 2007-2013
Affiliations
Wife and mother to 2 active teenage boys and 4 dogs. I enjoy, running, skiing, hiking and photography. I recently placed 2nd in my age group in the Colorado Springs St. Patrick's Day 5k and our team won the corporate cup, representing Team UCHealth Rehabilitation.
Timeline
Clinic Operations Supervisor
UCHealth
10.2017 - Current
Staff/Senior Physical Therapist
UCHealth
06.2005 - 10.2017
Master Business Administration -
Western Governors University
Certificate - Executive Healthcare Leadership
Cornell University
Master of Science - Physical Therapy
SUNY Upstate Medical University
Bachelor of Science -
Hofstra University
Similar Profiles
Dawn DillonDawn Dillon
Emergency Medical Technician at UCHealthEmergency Medical Technician at UCHealth
AUTUMN BOTDORFAUTUMN BOTDORF
Post Anesthesia Care Unit at UCHealthPost Anesthesia Care Unit at UCHealth
Danielle DrogoschDanielle Drogosch
Physical Therapist at UCHealthPhysical Therapist at UCHealth
SPENCER MCKAINSPENCER MCKAIN
Certified Medical Assistant II at UCHealthCertified Medical Assistant II at UCHealth
Dee JonesDee Jones
Workplace Planning Consultant II at Fidelity InvestmentsWorkplace Planning Consultant II at Fidelity Investments