Melissa Hall
Aurora,CO
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
14
14
years of professional experience
1
1
Language
Work History
Receptionist / MA
Adult & Pediatric Dermatology
Greenwood Village, CO
04.2008 - 07.2014
- Answer phones, data entry into EMA (electronic medical assistant), check patients in & out, scheduling, insurance verification
- Rooming patients, prepping patients for surgery and assisting physicians with surgery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Childcare Provider
Loving Touch Daycare
Aurora, CO
04.2004 - 08.2006
- Provided childcare services in my home for children age: birth to 4 years of age
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Phlebotomist
Bonfils Blood Center
Denver, CO
02.2003 - 04.2004
- Phlebotomy, donor interviews, heat-sealing blood bags, and registering donors to donate.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Lead Technician/ Surgical Assistant
Colorado Outpaitent Eye Surgery Center
Denver, CO
10.2000 - 02.2003
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Rooming patients
- Pre/Post op
- Assisting in eye surgery
- Ordering supplies
- Scheduling appointments
Phone Operator/Patient Referral Coordinator
Denver Internal Medicine Group
Denver, CO
09.2006 - 03.2008
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Operated switchboard and routed incoming calls to appropriate departments.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Insurance referrals
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
Education
Associate of Science in Health Administration Services -
Colorado Technical University
05.2011
Pharmacy Technician Program -
Health Education Resources of Denver
04.2007
Medical Assistant -
Concorde Career Institute
06.1999
General Studies -
South High School
06.1997
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Verbal and written communication
References Available
True
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist / MA
Adult & Pediatric Dermatology
04.2008 - 07.2014
Phone Operator/Patient Referral Coordinator
Denver Internal Medicine Group
09.2006 - 03.2008
Childcare Provider
Loving Touch Daycare
04.2004 - 08.2006
Phlebotomist
Bonfils Blood Center
02.2003 - 04.2004
Lead Technician/ Surgical Assistant
Colorado Outpaitent Eye Surgery Center
10.2000 - 02.2003
Associate of Science in Health Administration Services -
Colorado Technical University
Pharmacy Technician Program -
Health Education Resources of Denver
Medical Assistant -
Concorde Career Institute
General Studies -
South High School
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