MELISSA HALL
NEW ROCHELLE
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
14
14
years of professional experience
Work History
PIANO INSTRUCTOR
Self-Employed
Bronx
03.2025 - Current
- Design individualized lesson plans aligning with goals and graded exam standards
- Prepare students for recitals and juries, increasing performance readiness and confidence
- Track progress with monthly reports to parents, clarifying targets and practice focus
- Introduce structured technique drills and sight-reading, reducing error rates over time
- Incorporate ear training and theory to build musicianship and support faster repertoire growth
CUSTOMER SERVICE MANAGER
Fun Fuzion
New Rochelle
01.2018 - 11.2024
- Led daily floor operations handling 100+ guest interactions to resolve issues on first contact.
- Introduced targeted promos that lifted repeat visits and boosted weekend traffic by measurable margins.
- Built weekly service dashboards to track wait times, redemption accuracy, and guest sentiment.
- Developed a training program that standardized the improvement of proper customer service.
Residence Manager
Providence House Inc
New Rochelle
09.2021 - 08.2023
- Conducted regular inspections of residences to ensure safety regulations are met.
- Communicated effectively with residents, families, and external stakeholders.
- Enforced rules pertaining to noise level, pet ownership, smoking restrictions, within the premises of the residence.
- Managed daily administrative tasks such as answering phone calls, responding to emails, filing paperwork and preparing reports.
SENIOR SALES ASSOCIATE
Walmart
White Plains
12.2015 - 10.2018
- Led onboarding class for over 50+ new associates on sales strategies product knowledge, and customer service protocols
- Resolved complex customer issues with empathy, raising satisfaction scores quarter over quarter.
- Streamlined task assignments and zoning, cutting shift task time by half.
- Maintained precise cash reconciliation each shift, eliminating end-of-day variances.
FRONT OFFICE CLERK
C&C Tours
New Rochelle
01.2012 - 11.2015
- Handled 150+ daily calls to book check-ins, achieving first-contact resolution on most requests.
- Delivered consistent front desk service that increased repeat bookings and guest retention.
- Logged all guest interactions in PMS and CRM, building complete, accurate profiles for service.
- Escalated complex cases with clear notes, cutting follow-up time per case by a noticeable margin.
Education
ASSOCIATE OF SCIENCE - MANAGEMENT
Post University
Waterbury, CTSkills
- Customer Service
- Time Management
- Microsoft Office
- Leadership
- Problem Solving
- Multitasking
- Residence management
- Resident assistance
Timeline
PIANO INSTRUCTOR
Self-Employed
03.2025 - Current
Residence Manager
Providence House Inc
09.2021 - 08.2023
CUSTOMER SERVICE MANAGER
Fun Fuzion
01.2018 - 11.2024
SENIOR SALES ASSOCIATE
Walmart
12.2015 - 10.2018
FRONT OFFICE CLERK
C&C Tours
01.2012 - 11.2015
ASSOCIATE OF SCIENCE - MANAGEMENT
Post University