Hi, I’m
MELISSA HANAN
Roseville,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Operates with a strong sense of urgency and thrives in a fast-paced setting. Actively seeks and implements efficient procedures for consistency throughout departments.
Overview
23
years of professional experience
Work History
TESCO CONTROLS, INC
Project Scheduler
08.2016 - Current
Job overview
- Work with PMs and Engineers to support their project schedules.
- Create and update Scheduling SOPs
- Update data in MS Project this is received from multiple departments.
- Analyze data from reports and resolve any discrepancies
- Be “go-to person” for schedule related questions concerning resource assignments, task creation and timesheet entry.
- Provide associated reports and forms to PMs and Department Managers/Supervisors
- Provide on the fly status updates for project tasks and resources.
- Monitor, update, and track submittals/tasks
- Member of the Wellness Committee
- Participated in organizing company events.
TESCO CONTROLS, INC
Engineering Support Technician - Team Lead
02.2005 - 08.2016
Job overview
- Assisted the Engineering Dept and PMs with job specific inquires
- Collaborated with Marketing on creating the new look of company documentation
- Assisted with formatting of the PM SOP Manual
- Assisted Purchasing with selection of new office equipment and inventory to control and lower costs
- Maintain and manage Engineering department calendars.
- Scheduled training courses Engineering departments
- Scan, copy, file, and archive company documentation.
- Produce and prepare electronic and hard copy submittals and O&Ms
- Created and maintained SOP Handbook for Engineering Support
- Update Production Schedule and publish reports for company wide use
- Coordinated Lunch and Learns with vendors for Engineering Dept.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
TESCO CONTROLS, INC
Receptionist
05.2004 - 02.2005
Job overview
- Professionally administered all incoming calls
- Greeted guests in a professional and friendly manner
- Type memos, correspondence, reports, and other documents
- Coordinate pick-up and delivery of mail services (FedEx, UPS, etc.)
- Perform other duties as assigned
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
H&R BLOCK PREMIUM
Receptionist
01.2003 - 04.2004
Job overview
- Answered high volume in-bound phone calls
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Filed (alpha) high security records for clients
- Handled cash/card transactions and maintained payments records accurately.
- Scheduled all appointments for Tax Agents
- Perform other duties as assigned
DOS COYOTES BORDER CAFÉ
Assistant Manager
02.2000 - 03.2002
Job overview
- Conducted and oversaw all closing procedures
- Ensured exceptional customer service with all patrons
- Trained new hires for front of house operations
- Assisted with the decor and organization of new restaurant location
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Christian Brothers Sacramento, CA
High School Diploma
Skills
- Microsoft Office Suite
- MS Project
- Adobe Acrobat Pro
- Document Management Software
- Project Records
- Work Breakdown Structure (WBS)
- Office Operations
- Project Management Software
- Project Report Generation
- Status Updates
Timeline
Project Scheduler
TESCO CONTROLS, INC
08.2016 - Current
Engineering Support Technician - Team Lead
TESCO CONTROLS, INC
02.2005 - 08.2016
Receptionist
TESCO CONTROLS, INC
05.2004 - 02.2005
Receptionist
H&R BLOCK PREMIUM
01.2003 - 04.2004
Assistant Manager
DOS COYOTES BORDER CAFÉ
02.2000 - 03.2002
Christian Brothers
High School Diploma