- Fostering children
- I enjoy cooking for friends and family gatherings
- Personal Development and Self-Improvement
- Sports activities with my children and grandchildren
MELISSA HANNAH
Pilot Mtn,NC
Summary
Dynamic revenue cycle professional with extensive experience in managing billing, coding, and collections processes. Proven track record of enhancing team performance and streamlining operations to achieve optimal financial outcomes. Recognized for strong collaboration, adaptability, and reliability, along with proficiency in revenue cycle management software and regulatory compliance. Additionally experienced in patient care and dialysis processes, leveraging technical expertise in hemodialysis equipment to ensure patient safety and treatment efficacy while maintaining sterile environments and adhering to health protocols.
Overview
2027
2027
years of professional experience
Work History
Biller/Coder
EMS/MC
Winston Salem, NC
05.2022 - Current
- Remote
- Maintained up-to-date records in electronic billing systems for efficient account management.
- Maintained accurate client records, ensuring proper billing and payment tracking.
Patient Service Representative
Encore Exchange
Winston Salem, NC
06.2021 - 02.2023
- Remote
- Processed insurance verifications and managed patient records for accuracy and compliance.
CNA II
Arbor Acres United Methodist Retirement Community
Winston Salem, NC
12.2018 - 10.2019
- Worked effectively in fast-paced environments.
CNA II
Surry Community Health and Rehab
Mt Airy, NC
04.2014 - 10.2018
- Provided compassionate patient care, including assistance with daily living activities and mobility support.
CNA II/Unit Clerk ICU
Northern Hospital of Surry
Mount Airy, NC
03.2014 - 10.2017
- Assisted nursing staff in providing comprehensive care to patients in vascular unit.
Patient Care Technician - CCHT
Northside Dialysis
Winston-Salem, NC
2012 - 2014
- Monitored vital signs and documented patient data accurately in electronic health records.
- Supported healthcare team in the preparation and maintenance of treatment areas for dialysis procedures.
Medical Surgery Unit/CNA II Vascular
Northern Surry Hospital
Mount Airy, North Carolina
01.2009 - 01.2012
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Monitored vital signs, documenting changes for nursing staff review.
Education
Associate of Arts - Human Studies
Grace Christian University
1011 ALDON ST SW, GRAND RAPIDS, MI 4950905.2020
Skills
- Claims processing proficiency
- Professionalism and ethics
- Insurance verification
- Medical billing expertise
- Revenue cycle management
- Insurance collaboration
- Customer service
- Team collaboration
- Effective communication
- Verifying insurance
- Managing records
Affiliations
- Board of Nephrology
- North Carolina Board of Nursing
Interests
Timeline
Biller/Coder
EMS/MC
05.2022 - Current
Patient Service Representative
Encore Exchange
06.2021 - 02.2023
CNA II
Arbor Acres United Methodist Retirement Community
12.2018 - 10.2019
CNA II
Surry Community Health and Rehab
04.2014 - 10.2018
CNA II/Unit Clerk ICU
Northern Hospital of Surry
03.2014 - 10.2017
Medical Surgery Unit/CNA II Vascular
Northern Surry Hospital
01.2009 - 01.2012
Patient Care Technician - CCHT
Northside Dialysis
2012 - 2014
Associate of Arts - Human Studies
Grace Christian University