Melissa Hardy
Ravenna
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
1
1
year of professional experience
Work History
Sales associate / paint /Osl&g/ forklift operator/Cashier
Lowes Home Improvment
Kent
03.2025 - Current
- Assisted customers in locating home improvement products and materials.
- Provided product knowledge and recommendations to enhance customer experience.
- Maintained organized displays and ensured product availability on sales floor.
- Processed transactions accurately using point-of-sale system.
- Collaborated with team members to achieve daily sales goals and objectives.
- Handled customer inquiries and resolved issues promptly and professionally.
- Educated customers on promotions, services, and installation options available.
- Participated in inventory management by restocking shelves and conducting counts.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Attended weekly team meetings to review performance goals and objectives.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
- Maintained a clean and organized checkout area for optimal customer service.
- Handled cash, credit, and debit transactions accurately and securely.
- Collaborated with team members to enhance the shopping experience.
- Resolved customer complaints promptly to ensure satisfaction.
- Stocked shelves and organized merchandise near checkout for visibility.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Helped with purchases and signed customers up for rewards program.
- Conducted price checks for special orders or discounts as requested by customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Engaged in regular training sessions to improve forklift operation skills and safety awareness.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Loaded pallets onto trailers for shipment.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Ensured safety procedures were followed when operating forklifts.
- Maintained current forklift training and certification as required by company policies.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Transported material to correct locations and documented inventory changes.
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
- Moved levers or controls of lifting devices to load, unload or stack material.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Mixed paint according to customer specifications and color matching guidelines.
- Operated mixing equipment to ensure uniform paint consistency and quality.
- Maintained a clean and organized work environment in the paint department.
- Assisted customers with product selection and provided expert advice on paint types.
- Conducted inventory checks to monitor stock levels of paint supplies and materials.
- Followed safety protocols while handling chemicals and operating machinery in the department.
- Trained new associates on proper procedures for mixing and handling paint products.
- Assisted customers with selecting the right paint, supplies and tools for their projects.
- Cleaned up spills promptly using appropriate cleaning agents and equipment.
- Stocked shelves, racks and displays with paint products according to store standards.
- Answered phone calls from customers regarding product information and availability.
- Operated cash registers accurately when processing customer transactions.
- Developed relationships with clients to understand their needs and preferences.
- Developed strong relationships with customers to understand their lawn care needs.
- Demonstrated product features and benefits to enhance customer understanding.
- Assisted customers in selecting appropriate lawn and garden products.
- Collaborated with team members to maintain inventory levels and product displays.
- Provided expert advice on lawn maintenance and garden care techniques.
- Delivered exceptional customer service to ensure a positive shopping experience.
- Responded promptly to customer complaints or concerns in a professional manner.
- Assisted customers with product selection based on their individual needs and preferences.
- Assisted customers with locating specific items within the store or online catalogs.
- Answered incoming calls from customers inquiring about product availability or pricing information.
- Greeted customers and provided product knowledge to help them make informed decisions.
- Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
- Watered and pruned plants according to specific needs for plant type.
- Created pricing labels for displayed products with pricing guns and label makers.
- Assisted customers with transporting larger purchases to vehicles to promote helpful customer service.
- Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
- Answered telephone calls to provide information to customers about products in lawn and garden department.
- Recommended, selected and helped locate or obtain merchandise for customers.
- Unloaded products from trucks and transported to appropriate garden center areas using pallet jacks and merchandiser wagon carts.
- Stocked shelves, racks and tables with new or transferred merchandise.
- Suggested and upsold plantings according to lighting and watering needs.
- Greeted customers to determine wants or needs.
Education
Field High School
Kent, OhioSkills
- Inventory management
- Customer service
- Product knowledge
- Forklift operation
Timeline
Sales associate / paint /Osl&g/ forklift operator/Cashier
Lowes Home Improvment
03.2025 - Current
Field High School