Melissa Harris
Highland,IL
Summary
Highly organized and detail-oriented IMAC Coordinator with proven expertise in project management and escalation resolutions with cross-functional CBIZ teams focusing on customer service for Edward Jones. Excel in managing ISP's from design to installation for site infrastructure (fiber, copper, satellite, p2p wireless), and vendor management for equipment installation and site provisioning.
Overview
12
12
years of professional experience
Work History
IMAC Coodinator
CBIZ
Maryland Heights, MO
07.2025 - Current
- Coordinates with ISPs and vendors to facilitate provisioning and installation of circuits and VoIP lines
- Provision VoIP lines via Vonage portal.
- Communicate effectively with internal staff members as well as external vendors and ISPs to resolve issues quickly and efficiently
- Communicate with clients and supervisors regarding project status and changes in scope of work
- Develops and maintains effective relationships with vendors and ISPs to improve workflow and ordering
- Review Installation plans and quotes provided by vendors and ISPs, ensuring all requirements were captured and request adjustments as needed
- Maintain accurate records in ServiceNow for all projects, tasks, and deadlines for real-time updates
Lead Project Coordinator
CBIZ
Maryland Heights, MO
10.2021 - 07.2025
- Communicate with team members, management and clients to identify and define project requirements, scope and objectives
- Evaluate potential problems and technical hitches and develop solutions
- Communicate with vendors ensuring projects are on schedule and administrative issues are resolved in a timely and accurately manner
- Develop documentation in coordination with CBIZ and Edward Jones associates
- Manage project-related paperwork and contracts by ensuring all necessary materials are current and properly filed
- Manage team goals, project schedules and new project information
- Attend and participate in project meetings with vendors
- Documenting and following up on important actions and decisions from vendor meetings
- Ensure projects adhere to frameworks and all documentation is maintained for each project
- Assess project risk and issues and provide solutions where applicable and escalate as needed to ensure deadlines are met
Assistant Project Manager
ATI Service and Supply
Andrews, TX
03.2017 - 10.2021
- Coordinate internal and external resources, ensuring that projects remain within scope, schedule, and budget
- Prepare project documentation, deliverables, finances, resource allocations, and status
- Identifying and managing potential risks and liabilities of multiple projects
- Assign and monitor resources effectively to boost project efficiency and maximize deliverables output
Tier II Transport Technician
Level 3
O'Fallon, MO
03.2015 - 10.2016
- Responsible for implemented, provisioned, troubleshot, managed network service and connectivity for customers utilizing Juniper, Cisco, Adtran and Overture equipment
- Isolated and initiated resolution for issues rooted within the company's network elements or contractual areas of responsibility as it pertained to delivering SLA’s to customers
- Collaborated with local exchange carriers, peer networks and other service providers to identify, communicate and resolve network outages and intermittent network issues
- Monitored the performance of telecommunications networks, including utilization, load patterns and system response
- Coordinated with Field Operations and Tier II teams to resolve complex network issues
- Effectively managed customer trouble tickets to resolution utilizing Remedy and Ops Console ticketing systems
Network Engineer
Apex Systems - Contractor for TW Telecom
O'Fallon, MO
08.2014 - 03.2015
- Troubleshoot and manage TW Telecom network services
- Effectively managed customer trouble tickets to resolution utilizing Remedy ticketing system
- Collaborated with local exchange carriers, peer networks and other service providers to identify, communicate and resolve network outages and intermittent network issues.
- Coordinated installation of new equipment.
- Resolved escalated customer support tickets related to networking issues in a timely manner.
Education
SEC700- 083 CompTIA Security + -
Saint Louis University
St. Louis, MO07-2019
CCNA Certification - Cisco Networking Academy
Southwestern Illinois College
Belleville, Illinois, IL04-2014
Bachelor of Science -
Southern Illinois University, Edwardsville
Edwardsville, IL05-2012
Skills
Project management
Vendor, Contract and MSA Management
Cross-functional Teams Coordination
Budget Management
Change management
Circuit Provisioning
Documentation Management
Continuous Process Improvement
Scope Management
Strategic Planning
Timeline
IMAC Coodinator
CBIZ
07.2025 - Current
Lead Project Coordinator
CBIZ
10.2021 - 07.2025
Assistant Project Manager
ATI Service and Supply
03.2017 - 10.2021
Tier II Transport Technician
Level 3
03.2015 - 10.2016
Network Engineer
Apex Systems - Contractor for TW Telecom
08.2014 - 03.2015
SEC700- 083 CompTIA Security + -
Saint Louis University
CCNA Certification - Cisco Networking Academy
Southwestern Illinois College
Bachelor of Science -
Southern Illinois University, Edwardsville