Melissa Harvey

• Implemented effective cleaning protocols to ensure high standards of hygiene and safety.
• Trained new staff on efficient cleaning techniques and use of equipment.
• Developed and optimized cleaning schedules to enhance operational efficiency.
• Inspected properties for cleanliness, identifying areas for improvement and corrective actions.
• Collaborated with team members to improve workflow and service quality across multiple locations.
• Resolved client concerns promptly, enhancing customer satisfaction and retention rates.
• Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
• Safeguarded property integrity by careful handling of client belongings during the cleaning process.
• Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
• Assisted in training new team members on company protocols and best practices for exceptional service delivery.
• Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
• Provided excellent service by addressing client concerns promptly and professionally.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
• Supported facility maintenance by reporting any damage or necessary repairs to management promptly.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals, and materials properly and with caution.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Organized and used industrial cleaning products following strict safety procedures.
• Provided assistance to other staff members with cleaning difficult areas.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Supervised supplies in inventory and submitted reorder requests.
• Maintained inventory of cleaning supplies, ensuring availability for daily operations.

• Greeted customers warmly, fostering a welcoming atmosphere. Assisted customers in locating products. Maintained cleanliness of counters, floors, bathrooms, and food equipment to ensure a hygienic environment. Handled cash transactions accurately, and ensuring sure customers are served in a timely manner and given a warm goodbye.
• Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
• Trained new staff on best practices and company policies to enhance service delivery.
• Analyzed customer feedback to identify trends and recommend improvements in service processes.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Trained new hires on customer service protocols and company policies.
• Analyzed feedback trends to recommend enhancements to service offerings and processes.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Daily paperwork, Conducted thorough audits of lottery transactions for accuracy, Processed and organized store orders to ensure inventory availability, vendor check-in, Managed cash register operations, ensuring accuracy in transactions, positive role model for employees, Managed minor accounting functions to maintain financial accuracy, Coordinated staff scheduling to ensure adequate coverage, taking care of Resolved customer disputes to maintain satisfaction. Promoted from CSR to Manager in two years. Cultivated a positive store environment, contributing to consistent annual revenue growth. Fostered a welcoming atmosphere for all customers, enhancing their overall experience. Stepped down to part-time CSR to take care of my mother.
• Led cross-functional teams to enhance operational efficiency and streamline processes.
• Developed and implemented strategic initiatives to improve customer satisfaction and retention.
• Oversaw budget management, ensuring alignment with organizational goals and financial targets.

• Greeted customers warmly, creating a welcoming atmosphere. Assisted customers in locating products. Cleaned counters, floors, bathrooms, and food equipment. Cash handling, and making sure customers are served in a timely manner and giving a warm goodbye.
• Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
• Processed orders accurately using company-specific software systems.
• Mentored new team members on best practices for customer interactions.
• Resolved customer inquiries and issues, ensuring high satisfaction levels through effective communication.
• Managed daily account updates and maintained accurate records in CRM systems.

• Greeted customers and seated them in a specific area according to the server. Terminated employment due to COVID-19.
• Greeted and seated guests promptly, enhancing the initial dining experience.
• Managed reservation system to optimize table turnover and reduce wait times.
• Collaborated with kitchen staff to ensure timely order delivery during peak hours.

• Provided daily care for grandchildren at home
• Provided comprehensive personal care, including assistance with daily living activities and mobility support.
• Developed individualized care plans to meet unique needs of clients, enhancing overall well-being.
• Monitored health conditions, reporting changes to medical professionals for timely interventions.

• Built strong relationships with clients
• Completed all job duties punctually
• Went above and beyond for clients
• Created a supportive atmosphere for client interactions

• Greeted customers warmly at the register and made sandwiches based on their requests.
• Processed customer transactions accurately using point-of-sale systems.
• Managed cash drawer, ensuring balance and compliance with company policies.
• Assisted customers with inquiries and provided exceptional service to enhance satisfaction.

• Inspected pastries on conveyor and packaged them for distribution.
• Operated assembly line machinery to ensure efficient production of goods.
• Inspected products for quality assurance, maintaining high standards and reducing defects.
• Collaborated with team members to streamline workflow and enhance productivity.

• Maintained cleanliness of break rooms and bathrooms to ensure a hygienic environment. Ensured bathrooms were well stocked to maintain cleanliness and convenience.
• Maintained cleanliness and sanitation standards in high-traffic areas, ensuring safe environments for staff and visitors.
• Operated cleaning equipment effectively, including floor scrubbers and vacuums, to enhance facility appearance.
• Conducted routine inspections to identify maintenance needs, promptly reporting issues to management for resolution.

I am certified in Microsoft word, Excel, PowerPoint, and Outlook.

Learned CPR and received my BLS.