Melissa Hays
Gainesville,TX
Summary
Dedicated housekeeping supervisor with experience leading daily operations, delegating, training staff, and ensuring compliance with health and safety standards. Skilled in adapting to changing priorities, maintaining guest satisfaction, and fostering team growth through consistent feedback and support.
Overview
19
19
years of professional experience
Work History
Housekeeping Supervisor
Jani King
Thackerville, OK
01.2025 - Current
- I supervised housekeeping operations to maintain high standards of cleanliness and safety, trained staff, conducted inspections, and coordinated assignments. I adapted quickly to changing priorities while ensuring guest satisfaction, monitored policy compliance, and provided ongoing feedback to support staff development and consistent company and casino standards.
Housekeeping
Jani King
Thackerville, OK
09.2024 - 01.2025
- I performed routine cleaning duties including sweeping, mopping, vacuuming, and sanitizing restrooms while restocking supplies to maintain a safe and hygienic environment. I collected and disposed of trash, signed restroom and drink station logs, and reported maintenance concerns. By consistently completing general cleaning tasks and assisting as needed, I exceeded expectations and proved myself a reliable and thorough team member.
Client Coordinator & Team Lead
Slimming World USA
Flower Mound, TX
01.2018 - 09.2019
- Coordinated client onboarding processes. Provided support in managing client inquiries. Monitored client feedback, identifying areas for improvement in service offerings. Developed training materials for new team members. Facilitated regular follow-ups with clients to ensure ongoing satisfaction and address concerns proactively. Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary. Trained new staff on client coordination best practices. Facilitated client meetings and presentations, boosting client engagement and understanding of services.
Medical Records Coordinator
Jordan Health Services
Denton, TX
06.2014 - 04.2016
- Maintained accurate patient records using electronic health record systems. Coordinated document retrieval processes to support clinical staff and improve patient care. Ensured compliance with HIPAA regulations during records management and sharing. Conducted routine audits of medical records for accuracy and completeness. Trained new staff on medical records protocols and EHR software usage. Maintained and organized supply room and purchased additional materials according to department needs. Verified and logged employee timesheets, mileage and entered into payroll system. Created and maintained personnel files.
Receptionist
Hays Construction Inc
Frisco, TX
05.2006 - 08.2010
- Greeted and assisted visitors, ensuring a welcoming environment. Managed incoming calls, directing inquiries to appropriate departments. Scheduled appointments and maintained calendar for office personnel. Organized and maintained front desk area for optimal efficiency. Processed incoming and outgoing mail with attention to detail. Provided general administrative support to enhance office operations. Maintained inventory of office supplies, coordinating reorders as needed. Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma - General Studies
Wakeland High School
Frisco, TX05.2010
Skills
- Team management
- Task delegation
- Training and mentoring
- Documentation and reporting
- Goal oriented
- Conflict resolution
- Teamwork and collaboration
- Computer skills
Timeline
Housekeeping Supervisor
Jani King
01.2025 - Current
Housekeeping
Jani King
09.2024 - 01.2025
Client Coordinator & Team Lead
Slimming World USA
01.2018 - 09.2019
Medical Records Coordinator
Jordan Health Services
06.2014 - 04.2016
Receptionist
Hays Construction Inc
05.2006 - 08.2010
High School Diploma - General Studies
Wakeland High School