Melissa Hedrick
Sanford,NC
Overview
34
34
years of professional experience
Work History
Title Clerk
Parkers Used Auto
Blenheim, SC
05.2020 - Current
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Evaluated applications and assessment results to determine eligibility and acceptance.
Bakery Department Manager
Lowes Foods
Sanford, NC
01.2020 - Current
- Checked freshness of all bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Scheduled employees to keep all bakery shifts well-staffed for peak times and holidays.
- Helped with bakery accounting, including entering invoices
- Displayed freshly baked items, including cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Created new ideas and developed process improvements to avoid wastages.
- Implemented and executed merchandising programs to maintain and increase sales.
- Coordinated work of $13,000+ in sales in which 70% of sales are in cakes and cupcakes, handling as many as 25 orders per week day and 30 on a Friday, 50 on a Saturday, and 30 on a Sunday. In which did not include walk ups.
- Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Assisted in hiring , trained, supervised and motivated team of 6 to 10 retail professionals to provide knowledgeable and fast service to every guest.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Delegated tasks to employees based upon individual strengths and experience in the bakery.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with my store manager.
- Mentored newly hired bakery clerks in upselling techniques, to improve sales.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Enhanced sales by implementing merchandising and promotional improvements.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Entrepreneur Bakery
Sweetie Pie Cakes and Pastries
Cameron, NC
08.2001 - 08.2007
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Created attractive dessert trays for catering events.
- Rolled, cut and shaped dough to form cookies, cupcakes, pie crusts and other baked goods.
- Supervised and communicated with vendors for efficient delivery of wholesale orders.
- Oversaw production of wedding cakes , from scheduling to final delivery with overwhelming customer satisfaction.
Floral Department Manager
Winn Dixie
Sanford , NC
03.2000 - 01.2001
- Maintained salability and health of floral products by establishing clear care procedures.
- Ordered supplies based on space and budget availability, current trends and sales projections.
- Managed integration and merchandising of seasonal and holiday-specific product offerings.
- Delegated assignments and set schedules for effective coverage of floral department needs.
- Created attractive and eye-catching displays with accurate signage to promote products.
- Shared details on how to properly care for purchased flowers and plants with customers.
- Stayed current on the latest floral trends and supplier products by conducting careful research.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Checked packaging of flowers and decorative pieces to prevent damage during transport and delivery.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings and funerals.
Produce Department Manager
Winn Dixie
Sanford, NC
01.1997 - 03.2000
- Drove consistent perishable sales with effective merchandising and promotions implementation.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Assisted customers with produce questions and special orders.
- Received produce deliveries and unloaded produce.
- Replenished, rotated and culled displays several times daily.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Trained and coached new team members.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Provided clear, attractive and consistent signage.
- Participated in quarterly inventory counts and conducted inventories.
Seafood Department Manager
Winn Dixie
Sanford, NC
05.1994 - 01.1997
Frozen Food Department Manager
Winn Dixie
Sanford, NC
10.1993 - 05.1994
- Met and exceeded frozen foods sales goals, handled product selection and ordering, set priorities for team effort and sales and led marketing and sales display configuration and setup.
- Maintained freezer cases in top operating condition, arranged for repairs and upgrades and drove meticulously clean and well-organized department for appealing shopping experiences.
- Managed frozen food stock and inventory, made sure food products remained on hand for customers, rotated product in cases and coordinated receipt of new product shipments.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Enhanced sales by implementing merchandising and promotional improvements.
Cashier
Winn Dixie
Sanford, NC
08.1992 - 10.1993
- Scanned customer purchases, supporting transactions to streamline sales process.
- Helped customers find specific products, answered questions and offered advice.
- Processed returned items in accordance with store policy.
- Assisted with purchases, locating items
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Processed customer payments quickly and returned exact change and receipts.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer service.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education
High School Diploma -
Lee County Senior High
Sanford, NC06.1994
Timeline
Title Clerk
Parkers Used Auto
05.2020 - Current
Bakery Department Manager
Lowes Foods
01.2020 - Current
Entrepreneur Bakery
Sweetie Pie Cakes and Pastries
08.2001 - 08.2007
Floral Department Manager
Winn Dixie
03.2000 - 01.2001
Produce Department Manager
Winn Dixie
01.1997 - 03.2000
Seafood Department Manager
Winn Dixie
05.1994 - 01.1997
Frozen Food Department Manager
Winn Dixie
10.1993 - 05.1994
Cashier
Winn Dixie
08.1992 - 10.1993
High School Diploma -
Lee County Senior High