Melissa Heiskell
Winfield
Summary
Customer service and retail management professional with over 7 years of experience in customer support, retail operations, and team leadership. Proven ability to handle high-volume customer interactions, resolve conflicts, train and supervise staff, and improve customer satisfaction scores. Experienced in both in-person and remote customer service environments. Seeking to leverage strong communication and problem-solving skills in a Customer Service Representative role.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
10.2025 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated multitasking abilities by handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Documented calls and complaints using call center's CRM database.
- Resolved customer questions and complaints through effective communication and problem-solving skills.
- investigated claim questions ,reaching out to medical providers if necessary .
Direct Support Professional
ResCare
01.2024 - 09.2025
- Provide personalized care and support for clients, ensuring safety and well-being.
- Develop strong communication and relationship-building skills through daily client interactions.
- Collaborate with team members to deliver consistent, quality support services.
Customer Service Representative
Husky Liners
01.2023 - 01.2024
- Managed inbound calls, emails, and chat communications regarding orders, warranties, and product details.
- Resolved customer issues with a first-contact resolution focus, maintaining high satisfaction ratings.
- Entered and updated customer records in CRM systems while meeting call handling metrics.
- Remote
Store Manager
Casey’s General Store
01.2020 - 01.2023
- Directed daily operations including staff scheduling, payroll, and inventory management.
- Hired, trained, and supervised employees, leading to improved customer service scores.
- Managed budgets and achieved sales and operational performance goals.
Assistant Manager
Casey’s General Store
01.2018 - 01.2020
- Supported store manager in supervision, training, and shift coverage.
- Assisted with cash handling, deposits, and sales reporting.
- Resolved escalated customer concerns with professionalism.
Cashier
Casey’s General Store
01.2017 - 01.2018
- Processed customer transactions quickly and accurately.
- Provided friendly customer service, handling questions and returns.
- Maintained clean, organized checkout area.
Education
High School -
West Hancock High
Britt, IASkills
- Customer Service & Call Center Support
- Conflict Resolution & Problem Solving
- Team Leadership & Staff Training
- Retail & Store Management
- Communication (Phone, Email, Chat, In-Person)
- Sales Support & Upselling
- Time Management & Organization
- Multitasking in Fast-Paced Environments
- Order Processing & Data Entry
- Microsoft Office & POS Systems
Timeline
Customer Service Representative
Teleperformance USA
10.2025 - Current
Direct Support Professional
ResCare
01.2024 - 09.2025
Customer Service Representative
Husky Liners
01.2023 - 01.2024
Store Manager
Casey’s General Store
01.2020 - 01.2023
Assistant Manager
Casey’s General Store
01.2018 - 01.2020
Cashier
Casey’s General Store
01.2017 - 01.2018
High School -
West Hancock High