Shambernique Fillmore
Albany,GA
Summary
Dedicated and dependable professional with experience in customer service, call center operations, childcare, healthcare support, and non-emergency medical transportation coordination. Skilled in communication, problem-solving, multitasking, maintaining compliance standards. Committed to delivering compassionate care and excellent customer experiences in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
ResultsCX
Albany, GA
01.2025 - 01.2026
- Handled inbound and outbound customer service calls in a high-volume call center environment.
- Assisted customers with account inquiries, billing issues, technical support, and service concerns.
- Documented customer interactions accurately in company systems.
- Maintained performance metrics including call handling time, quality assurance, and customer satisfaction scores.
- Resolved complaints professionally while ensuring a positive customer experience.
- followed company policies and compliance guidelines.
PCA- Personal Care Assistant
Complete Care
Albany, GA
09.2023 - 02.2025
- Provided direct care personal care patients in home or facility settings.
- Assisted with daily living activities including bathing,dressing, grooming, and meal preparation.
- Monitored vital signs and reported changes in patient conditions.
- provided companionship and emotional support.
- Assisted with medication reminders and mobility support.
- Maintained accurate documentation of care provided.
Assistant Teacher
Moultrie Road Headstart
Albany, GA
10.2021 - 09.2024
- Supervised and cared for children in a structured classroom setting.
- Assisted with lesson plans, educational activities, and developmental exercises.
- Maintained a safe, clean, and nurturing environment.
- Communicated with parents regarding child progress and daily activities.
- Monitored behavior and implemented positive discipline techniques.
- Ensuring compliance with childcare safety regulations and policies.
Cashier/Customer Service
Walmart
Albany, GA
12.2019 - 10.2021
- Assisted customers with purchases, returns, exchanges, and general inquires.
- Operated cash registers and handled cash, credit, and debit transactions.
- Maintained clean and organized sale floor areas.
- Resolved customer concerns quickly and professionally.
- Stocked shelves and ensured accurate pricing and signage.
- Worked collaboratively with team members to meet store goals.
Customer Service Representative
Access2care Non-Emergency Medical Transportation
Albany, GA
05.2016 - 11.2019
- Managed inbound and outbound calls to coordinate non-emergency medical transportation (NEMT) services.
- Scheduled, modified, and verified transportation appointments for patients.
- Verified insurance eligibility and benefits coverage.
- Communicated with transportation providers to ensure timely pick-ups and drop-offs.
- Assisted members with trip status updates, cancellations, and rescheduling.
- Documented all interactions accurately in internal systems.
- Maintained HIPPA compliance while handling confidential patient information.
- Resolved service issues professionally while maintaining high customer satisfaction.
- Met daily performance metrics including call volume, quality scores, and schedule adherence.
Education
Business Management
Albany Technical College
Albany, Georgia, GA07-2024
No Degree - Early Childhood Education
Albany Technical College
Albany, Georgia, GA07-2023
Skills
- Customer Service & Call Center Support
- Healthcare & Patient Care Assistance
- Early Childhood Support
- Cash Handling & Retail Operations
- HIPPA Compliance
- Data Entry & Documentation
- Conflict Resolution
- Multitasking & Time Management
- Microsoft Office & CRM Systems
Timeline
Customer Service Representative
ResultsCX
01.2025 - 01.2026
PCA- Personal Care Assistant
Complete Care
09.2023 - 02.2025
Assistant Teacher
Moultrie Road Headstart
10.2021 - 09.2024
Cashier/Customer Service
Walmart
12.2019 - 10.2021
Customer Service Representative
Access2care Non-Emergency Medical Transportation
05.2016 - 11.2019
Business Management
Albany Technical College
No Degree - Early Childhood Education
Albany Technical College