Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Melissa Hemenway

Overland Park,KS

Summary

Dedicated Registered Nurse with over 20 years of experience, including more than 12 years in pharmacology. Expertise in guiding adult and pediatric patients through complex insurance processes while providing comprehensive education on disease management, treatment options, and medication administration. Committed to enhancing patient outcomes through effective behavior modification support and ensuring access to affordable treatment solutions. Proven ability to adapt to the evolving healthcare environment, fostering strong patient relationships and promoting wellness.

Overview

19
19
years of professional experience

Work History

Senior Pediatric Nurse Ambassador

United Biosource Corporation
05.2015 - Current
  • Educate patients and their families on disease education and medication education who have chronic diseases, telephonically and virtually.
  • Enable patients to navigate through specialty pharmaceutical therapies when dealing with insurance and their specialty pharmacies.
  • Inform patients of fulfillment education, affordable treatment access, and medication administration.
  • Educated families on pediatric care practices, enhancing patient compliance and understanding.
  • Cultivated rapport with patients and caregivers, utilizing proactive communication with parents and children.

Call center Nurse

TEVA Pharmaceuticals
11.2013 - 04.2015
  • Educate patients on a specific injection medication for Multiple Sclerosis
  • Rotate on inbound calls to assist patients on general medication, insurance, and disease process questions.
  • Evaluated patient symptoms and medication adherence, offering tailored recommendations for improved health outcomes.

Registered nurse/Charge nurse

Shawnee Mission Medical Center
05.2006 - 11.2013
  • Monitored a 48 bed unit with approximately 8 - 10 nurses through 12 hour shifts.
  • Assigned patients to nurses as available, assisted doctors and nurses with procedures on the floor, and attended rounds twice daily with senior leadership.
  • Collaborated with multidisciplinary teams to develop and implement patient-centered care strategies.
  • Provided education upon discharge for patients regarding their specific reason for being hospitalized.
  • Educated patients and families on disease management, medication adherence, and lifestyle modifications.

Education

Associate Degree - Nursing

Park University
Parkville, Mo

Skills

  • Case management - Handling 100 patients at any given time
  • Proficient in conducting motivational interviews
  • Market access optimization
  • Pharmacovigilance - including AE reporting
  • Regulatory Compliance
  • Excel spreadsheet management
  • Proficient in Microsoft Office

Awards

Regional Inspiration Award, Insights Discovery (Green, Yellow, Blue, Red), Happiness Advantage/Orange Frog Workshop, Dale Carnegie Training - 36 hours total, including Communicate Effectively, Managing Up, Connecting and Collaborating Effectively, Present with Impact, Virtual Meetings that Engage, and Customer Service Excellence, Mentor to multiple new nurses, Surpassed key performance metrics semester over semester, Virtual Power Skills - ProComm Ltd.

Timeline

Senior Pediatric Nurse Ambassador

United Biosource Corporation
05.2015 - Current

Call center Nurse

TEVA Pharmaceuticals
11.2013 - 04.2015

Registered nurse/Charge nurse

Shawnee Mission Medical Center
05.2006 - 11.2013

Associate Degree - Nursing

Park University

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Melissa Hemenway