Melissa Henderson
Tucson,AZ
Summary
I am a strong, loyal, and dedicated workers with several years' experience in customer service both over the telephone and in person. I am a fast learner and eager to work and be successful in my job. I am open to any time available. I have experience in deescalating customer complaints. I have some schooling and background in security and loss prevention, I am PPQ certified and have leadership experience. I feel I could be a great asset to your company and look forward to hearing from you. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
TEAM LEAD/Credit Agent
IQOR
07.2021 - 01.2024
- I worked with IQOR As a credit agent then moved up to temp team lead then move to interim supervisor for a period of time then moved back to being a Team lead to now working as a credit agent
- I completed the scholars program and completed my ppq certification with in this company ,i have experience in coaching and training agents in the credit processing field,as well as call handling.
Attendant
Speedway LLC
01.2019 - 01.2021
- My job required that i run a cash register, assisting customers, filling propane tanks, stocking products, in store surveillance, as well as handling and processing mail for the USPS kiosk in store.
Customer Service Representative
C3I Solutions
01.2018 - 01.2019
- I took incoming calls for customers with Well Care checking on the status of prescriptions and sending out refill requests to Doctors for pharmacies.
Education
college certifcation in phlebotomy -
PIMA MEDICAL INSTITUTE
Tucson, AZ05.2010
college certifcation in detention and security -
AIBT
Tucson, AZ05.2000
Skills
- Surveillance
- Security
- Training & Development
- Loss Prevention
Certification
- Project professional qualification, Present
- Detention and security, Present
Timeline
TEAM LEAD/Credit Agent
IQOR
07.2021 - 01.2024
Attendant
Speedway LLC
01.2019 - 01.2021
Customer Service Representative
C3I Solutions
01.2018 - 01.2019
college certifcation in phlebotomy -
PIMA MEDICAL INSTITUTE
college certifcation in detention and security -
AIBT