MELISSA HENDERSON GORMAN

• Coordinated prior authorization requests with insurers and provider offices to ensure timely treatment access.
• Processed pharmacy orders for Vivo patients through their benefits and collaborated with Specialty Pharmacies to secure medications.
• Verified prescription details against infusion protocols and patient records to maintain safety and compliance.

• Work with study sponsors and onsite staff to execute responsibilities of Investigational Product Management for Phase II and Phase III Clinical Trials
• Trained delegated staff on protocols to ensure safe and efficient onsite research infusion visits
• Managed essential documents for research staff in electronic eISF REALTIME CTMS to maintain compliance and organization

• Collected and shipped lab specimens, ensuring timely processing to support trial timelines.
• Participated in initiation visits and investigator meetings, implementing trials following study timelines and budgets.
• Ensured compliance with study protocols, enhancing patient safety and integrity of clinical trial operations.
• Collected data and followed research protocols, operations manuals, and case report form requirements.
• Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
• Developed and maintained regulatory documents for clinical trial submissions, facilitating successful approvals and adherence to guidelines.

• Managed the Rare Disease Registry by coordinating data collection and entry following study protocol
• Collected lab specimens according to the assessment schedule
• Completed data entry in multiple EDCs to ensure accurate record-keeping
• Coordinated data collection for Rare Disease Registry

• Collected and documented patient medical information such as blood pressure and weight prior to their infusion therapy
• Verified patient information, determined purpose of visit, and recorded medical history through clear communication.
• Established peripheral IV access using appropriate gauge catheter with appropriate gauge catheter
• Performed PICC dressing change to maintain site integrity
• Updated and monitored medication orders to ensure accuracy and compliance and prepare infusion medication in laminar flow hood
• Ensured timely dispensing of infusion medication from LYNX cabinet for ongoing treatments
• Performed EKG based on provider instructions

• Submitted prescriptions and refills to pharmacies, ensuring timely medication access for patients.
• Managed patient flow for multiple vascular surgeons and a general surgeon by directing patients to exam rooms and preparing them for provider visits
• Performed post-operative suture removal and maintained wound vacuum systems
• Assessed and prioritized medical concerns through phone consultations
• Assisted with post-op suture removal and wound vac maintenance
• Supported Nurse Practitioner with bariatric patient visits status post Lap Band

• Obtained child's medical history, medication information, symptoms, and allergies to ensure accurate patient care.
• Answered telephone calls to provide office information, address inquiries, and direct calls to appropriate staff members for efficient communication.
• Conducted spirometry measurements for patients to assess lung function.
• Updated inventory, expiration, and vaccine logs to ensure compliance with health regulations and facilitate timely patient care.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Assisted with X-ray procedures in a clinical setting to support diagnostic efforts.

Completed 160 hours of hands-on experience in medical assisting program, gaining practical skills in patient care and clinic operations.

• Assisted pediatric patients with intake and room preparation, ensuring a smooth and efficient clinic experience.
• Recorded vital signs and updated patient charts, contributing to accurate medical records and supporting patient care continuity.
• Gained practical experience during 160-hour medical assisting internship at clinic.

• Collected blood specimens from Corewell Health patients using venipuncture and capillary methods.
• Conducted lab draws for inpatients
• Verified patient identity and matched specimens with requisitions and orders.
• Labeled, processed, and transported specimens to Corewell Health laboratory services.
• Stocked phlebotomy cart with necessary supplies to ensure readiness for patient draws.