Hi, I’m
MELISSA HENSLEY
Sikeston,MO
Summary
I am a dedicated employee who interacts effectively with others. I have provided public service support with strong communication skills. I can be creative and resourceful. I work well under pressure and I am hands on and take charge when necessary. I adapt well to changes as I am a fast learner and motivated to succeed. I do well at multi-tasking and making tough decisions. I have the ability to work with sensitive information and keeping information discreet and confidential.
Overview
18
years of professional experience
Work History
Southeast Missouri Residential ServicesSikeston, MO
Human Resources Assistant
06.2022 - Current
Job overview
- Company Overview: Southeast Missouri Residential Services (DMH)
- I was contracted through Federal Staffing Resources as a Human Resources Assistant 06/2022 a 03/2023 and employed directly with SEMORS 03/2024 - current.
- I was offered and accepted the position through SEMORS 03/2023
- This position includes and is not limited to administrative duties, assisting in recruitment such as job postings, advertisements, applications, interviews, and job fairs
- I have been responsible for assigning on-boarding tasks to applicants and new hires
- I review documents and verify information for new and current employees
- I assist staff with information request, as well as updating current information as needed
- I handle a variety of incoming and outgoing calls and correspondences related to the Human Resources Department
- Additionally, I frequently work with necessary software such as Microsoft Word and Excel, creating and maintaining spreadsheets and information
- I am also experience in Power-Point
- Currently, I assist with paper processing of FMLA, ADA, and work comp
- I keep the HR information boards up to date with the most recent state and federal guidelines
- Southeast Missouri Residential Services (DMH)
LHC Group
Office Coordinator
04.2021 - 09.2021
Job overview
- Company Overview: Missouri Delta Home and Community Based Services
- I was responsible for many tasks including; coordinating, entering, and auditing payroll/billing on a weekly basis and ensuring the entries were timely and accurate
- Creating staff schedules to provide adequate care for clients
- I ensured computer data was up to date and accurate for client schedules and employee availability
- Compiled and maintained employee personnel files, as well as client files
- Anticipated staffing needs and worked with the Executive Director and/or Business Manager to ensure that an adequate pool of employees was maintained, ensured that all client's requested service hours were staffed with appropriate personnel and assisted the Executive Director to bring resolution to any identified issues
- I also assisted in the process of interviewing and onboarding of caregivers and nursing staff
- Ensured that all employees were provided appropriate orientation to assigned jobs
- I was assigned additional tasks as necessary
- Missouri Delta Home and Community Based Services
New Madrid Police Department CommunicationsNew Madrid, MO, USA
Assistant TAC Officer - Communications Operator
09.2016 - 02.2019
Job overview
- Handled emergency and non-emergency calls
- Dispatched appropriate personnel to calls
- Ran computer terminals for law enforcement purposes
- Handled confidential information such as data entry for court orders into a state data base (warrants, protection orders, state messaging)
- Monitored and directed calls to appropriate areas
- Filed and organized information
- Assisted in all Terminal Agency Coordination
- Handled monthly scheduling for dispatch department
- Train new dispatchers and kept current dispatchers up to date on new training or information
- Assist with any other tasks requested or required
New Madrid County Sheriff's DepartmentNew Madrid, MO, USA
911/County Communications Operator
12.2006 - 09.2016
Job overview
- 911 Operator and County Communications Officer for 8 years
- I handled emergency and non-emergency calls for all areas of the department
- Handled data entry for court orders into a state data base (warrants, protection orders, state messaging)
- Monitored and directed calls to appropriate areas
- I have assisted in several other areas in the department, such as paper service management, payroll, training, and have assisted in the jail
Education
University of Phoenix
Bachelor Degree from Science of Business
University Overview
Human Resources Management Certificate
Missouri Department of Elementary and Secondary EducationMO
Certificate of High School Equivalence
08.2017
Skills
Fast Learner
Strong communication
Record Keeping
Training and development
Filing
Skilled multi-tasker
Microsoft Office/Excel
Strong problem solver
Professional demeanor
Compensation/payroll
References
- Jamie Rhodes, Professional Reference, Southeast Missouri Residential Services, Sikeston, MO, 63801 573-931-3285
- Regina Brown, Professional Reference, LHC, Sikeston, MO, 63801, 573-820-3149
- Danny Ware, Professional Reference, New Madrid County Sheriff's Department, New Madrid, MO, 63869, 573-748-0148
- Terry Stevens, Professional Reference, New Madrid County Sheriff's Department, New Madrid, MO, 63869, 573-748-0187
- Cindy Nowell, Professional acquaintance, New Madrid County Circuit Court, New Madrid, MO, 63869, 573-748-2228
- Paula Scobey, Professional/Non-Professional Acquaintance/Character Reference, County Public Administrator, New Madrid, MO, 63869, 573-748-0964
Timeline
Human Resources Assistant
Southeast Missouri Residential Services
06.2022 - Current
Office Coordinator
LHC Group
04.2021 - 09.2021
Assistant TAC Officer - Communications Operator
New Madrid Police Department Communications
09.2016 - 02.2019
911/County Communications Operator
New Madrid County Sheriff's Department
12.2006 - 09.2016
University of Phoenix
Bachelor Degree from Science of Business
Missouri Department of Elementary and Secondary Education
Certificate of High School Equivalence