Melissa Hensley
Jacksboro,TN
Summary
Dynamic professional with extensive experience in customer service and team leadership at Big Lots Stores, Inc. Proven ability to enhance client satisfaction through exceptional communication and problem-solving skills. Adept at utilizing technology for efficient operations while maintaining attention to detail and fostering a collaborative work environment.
Overview
10
10
years of professional experience
Work History
Kitchen Staff Member
Campbell County Shool District
12.2022 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
Farm Manager
Self Employed
03.2019 - 11.2022
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections of facilities and equipment.
- Reduced farm expenses by optimizing resource allocation and streamlining operations.
- Successfully negotiated contracts with buyers to secure favorable terms for the sale of farm products.
- Managed farm staff efficiently, providing training and guidance for optimal performance.
Cashier Team Lead
Big Lots Stores, Inc.
04.2015 - 09.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Banking Associate
First Volunteer Bank
01.2016 - 12.2018
- Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
- Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction
- Exceeded sales targets through proactive outreach efforts, promoting bank offerings to new and existing clients.
- Optimized time management skills by prioritizing tasks based on urgency levels while meeting strict deadlines and maintaining attention to detail.
- Balanced teller drawers and ATM cash.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Education
Associates - Accounting And Finance
Tennessee Technology Center
Knoxville10.1995
Skills
- Outstanding Customer Service
- Solid Ability to Learn New Technologies
- Excellent Attention to Detail
- Work Well Independently and as Team
- Ability to Adapt and be Flexible
- Proficient Computer Skills
- Great Decision making Skills
- Ability to Prioritize and Manage Multiple Tasks
Accomplishments
- Often Promoted Quickly due to meeting and surpassing employer expectations
Timeline
Kitchen Staff Member
Campbell County Shool District
12.2022 - Current
Farm Manager
Self Employed
03.2019 - 11.2022
Banking Associate
First Volunteer Bank
01.2016 - 12.2018
Cashier Team Lead
Big Lots Stores, Inc.
04.2015 - 09.2020
Associates - Accounting And Finance
Tennessee Technology Center
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