Summary
Overview
Work History
Education
Skills
Timeline
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MELISSA HERNANDEZ

Dallas,United States

Summary

A committed professional with a track record of successfully establishing a cooperative work atmosphere through strong coordination, good communication, and cooperation. Well-known for constantly treating coworkers with respect, making sure they are available for teamwork, fostering trust, and instilling a desire to make a meaningful contribution. A motivating boss who inspires staff members to regularly increase production and keep up the team spirit high.

Overview

5
5
years of professional experience

Work History

Lead

Dc GameStop warehouse
02.2021 - Current
  • Documented 25000 production levels and materials using WM and analyzing it in Excel to keep the upper management informed.
  • Collaborated with cross functional teams to implement new work procedures and policies which helped increase in efficiency by 22%
  • Worked closely with shipping team, warehouse members and other personnel to coordinate successful movements and keeping up the workflow on track.
  • Participated in a dynamic and flexible work environment by regularly rotating through a variety of designated workstations, each tailored to meet specific team needs.
  • Trained 50 members on SAP and WM to develop skills and analysis to ensure there were no pricing or volume errors which in turn helped in day to day production levels.
  • Implemented 5S kaizen techniques to maximize efficiency
  • Investigated technical issues in WM using prior knowledge and personal experience to complete timely resolutions
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
  • Facilitated weekly meetings with upper management to discuss internal operational issues, current events, impacting community and advocacy.
  • Supervised 5 teams and conducted performance reviews to evaluate and offer constructive feedback to improve employee efficiency.

Associate

DC, GameStop, T
10.2020 - 02.2021
  • Reviewed and followed pick sheets to prepare, pack and scan orders
  • Prepared accurate shipping orders and bills of lading to direct and route materials
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads
  • Pulled orders from shelves and replenished stock to keep merchandise readily available for purchase
  • Prepared shipment labels
  • Used RF scanner to pick items from bins and complete orders
  • Used handheld scanners to key in data for packages.

Customer Service Assistant

Craftmark products Inc
07.2018 - 07.2020
  • Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Documented conversations with customers to track requests, problems and solutions
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays
  • Documented damaged, inaccurate or missing products and reported to management
  • Compared shipment contents with paperwork to support inventory accuracy and records management
  • Organized storage areas to maximize movement and minimize labor
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads
  • Input weights, charges, discrepancies and other data in [Software]
  • Researched lost or missing shipments and initiated tracing process to locate shipments and meet customer needs.

Education

High School Diploma -

Universidad Autónoma De Chapingo
Mexico, ME
06.2017

Skills

  • Leadership
  • Training & Development
  • Problem Solving
  • Time Management

Timeline

Lead

Dc GameStop warehouse
02.2021 - Current

Associate

DC, GameStop, T
10.2020 - 02.2021

Customer Service Assistant

Craftmark products Inc
07.2018 - 07.2020

High School Diploma -

Universidad Autónoma De Chapingo

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MELISSA HERNANDEZ