Melissa Hernandez
Clinton, NC,NC
Summary
Driven professional with a proven track record at CCL Metal Science, enhancing customer satisfaction through exceptional cleaning and sanitizing services. Skilled in commercial and residential cleaning, demonstrating a strong work ethic and excellent communication. Achieved significant reductions in client complaints by prioritizing quality assurance and maintaining a professional appearance.
Overview
2022
2022
years of professional experience
Work History
Cleaning Contractor
CCL Metal Science
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Upheld a professional appearance at all times while representing the company on job sites.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
- Removed trash, debris and other waste materials from premises.
Office Assistant
Lights and Louvers
03.2018 - 10.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
Education
Townsend Cornerstone Christian Academy
Townsend, GA08.1999
Skills
- Strong Work Ethic
- Commercial cleaning proficiency
- Residential Cleaning Experience
- Motivation and Initiative
- Reliability and punctuality
- Professional Appearance
- Quality Assurance Focus
- Customer Service
- Housekeeping
- Cleaning and sanitizing
- Quality Assurance
- Sweeping and Mopping
- Laundry
- Flexible Schedule
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
Bilingual
Fluent in Spanish
Languages
English/Spanish
Native or Bilingual
Timeline
Office Assistant
Lights and Louvers
03.2018 - 10.2021
Cleaning Contractor
CCL Metal Science
Townsend Cornerstone Christian Academy
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