Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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MELISSA HERNANDEZ

Coldwater,US

Summary

Accomplished Behavioral Technician with a proven track record at Blue Lakes Autism Services, showcasing exceptional adaptability and empathy. Excelled in high-pressure environments, demonstrating leadership and effective problem-solving skills. Expert in customer service and cash flow management, consistently enhancing client satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Waitress

Los Tequilas
Coldwater, MI
04.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.

Behavioral Technician

Blue Lakes Autism Services
Battle Creek, US
10.2023 - Current
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
  • Followed all applicable laws and regulations and ensured that the facility
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow
  • Games, crafts, music, reading, and other activities were used to engage patients
  • Provided direct care to clients in group setting as well as one on-one
  • Collected and recorded data clients behavior
  • Help client with day-to-day activities and record their progress via data
  • Worked on motor skills, step by step imitation, and Identifying images, and a variety of other skills

Shift Leader

BIGGBY COFFEE
Coldwater, US
04.2021 - 10.2023
  • Assist with a variety of financial tasks, including cash handling and deposit preparation
  • Learned every menu preparation as well as numerous off-label drinks to meet all customer needs
  • Answered questions about store policies and addressed customer concerns
  • Kept a high level of cleanliness and sanitation
  • Responded to guest concerns and resolved all issues to the satisfaction of the guests
  • Was able to quickly and effectively resolve guest complaints
  • Built customer loyalty by remembering personal preferences and allergy information

Cashier

Dutch Uncle Donuts
Coldwater, US
10.2019 - 02.2021
  • Kept up with my attendance and punctuality on a regular basis
  • With quick, efficient service, I was able to keep the line and crowd under control
  • Restocked display cases with appealing arrangements in order to promote specialty foods such as Donuts and muffins
  • Was in charge of making coffee, cleaning the dining areas, opening the register, and other opening duties

Hostess

Los Amigos
Jonesvill, US
06.2018 - 07.2019
  • Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied
  • Took credit card, cash, and gift certificate payments and gave cash transactions change
  • Maintaining accurate waitlist quotes while efficiently directing the seating of guest parties
  • Politely and promptly answered phones, accurately recording and confirming reservations
  • Enjoy collaborating with other servers and working as part of a team
  • Took orders from customers and clarified any questions or special items to ensure accuracy
  • Checked on all tables to refill drinks and respond to requests at appropriate intervals

Education

High School -

Coldwater High School
Coldwater, MI
01.2023

Skills

  • Positive and friendly
  • Quick learner
  • Natural leader
  • Empathetic and Compassionate
  • Creative and Patient
  • Adaptable
  • Skilled problem solver
  • Customer service
  • Cash flow management
  • Communication skills
  • Food and beverage pairings
  • Positive behavior modeling

Additional Information

Melissa is multilingual (Spanish and English), motivated, and a quick learner. She has had prior experience working with kids of various ages.

Timeline

Waitress

Los Tequilas
04.2024 - Current

Behavioral Technician

Blue Lakes Autism Services
10.2023 - Current

Shift Leader

BIGGBY COFFEE
04.2021 - 10.2023

Cashier

Dutch Uncle Donuts
10.2019 - 02.2021

Hostess

Los Amigos
06.2018 - 07.2019

High School -

Coldwater High School

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MELISSA HERNANDEZ