Melissa Hernandez
Ventura,CA
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer Skills, customer service and collaboration skills. Works well with office structures, visitors, and vendors. understanding of medical sector and regulatory obligations concerning it. Bring several years of experience, strong work ethic, and adaptability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Esthetic Smiles
1901 N Solar , CA
07.2021 - Current
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Managed front desk operations including scheduling appointments, collecting payments.
Assistant Store Manager
Le Monde Emporium
Ventura, CA
03.2016 - Current
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
Dental Assistant
Marina Dental
Oxnard, CA
01.2020 - 06.2022
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Gathered medical information, dental health history and vitals from patients.
- Scheduled cleanings and dental appointments for patients using appointment software.
Laboratory Technician
AGQ Labs
Oxnard, CA
10.2018 - 07.2021
- Collected, labeled and stored lab samples according to laboratory specifications.
- Communicated with outside parties and laboratory management regarding test results.
- Prepared project files for compliance with operating procedures.
- Prepared test samples and obtained and recorded test data in accordance with standards.
- Developed specific methods for more difficult and critical tests for special applications.
- Completed lab tests and communicated results to supervising staff.
- Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Executed tests and experiments using chromatography.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Nutrition Assistant
Ventura County Medical Center
Ventura, CA
03.2011 - 04.2014
- Selected foods appropriate for individual patients dietary needs.
- Developed diets to meet nutritional requirements for people with special conditions.
- Calculated calories, sugar, sodium and other nutrition information to monitor and maintain patients' intake.
Education
Associate of Science - Biology
Ventura College
Ventura, CA08.2021
Science Education
FDA Preparation Packages
07.2018
Phlebotomists License - Phlebotomy
Clinical Training Institute
2775 N Ventura Rd #213, Oxnard, CA 9303611.2015
High School Diploma -
Ventura High School
Ventura, CA06.2011
Skills
- Critical Thinking Proficiency
- Clinical Lab Settings
- Laboratory Safety Protocols
- Lab Equipment Processes
- Laboratory Terminology
- Analytical Thinking
- Work Planning and Prioritization
- Safety Protocols
- Equipment Calibration
- Electrophoresis
- Chromatography
- First Aid/CPR
- PPE Use
- Computer Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Accomplishments
- Promoted to laboratory technician #3 due to productiveness and excellent work ethic.
Certification
- Register Phlebotomy Technician (RPT) by American Medical Technologist (AMT)
- CPR certified by the American Heart Association
Timeline
Front Desk Receptionist
Esthetic Smiles
07.2021 - Current
Dental Assistant
Marina Dental
01.2020 - 06.2022
Laboratory Technician
AGQ Labs
10.2018 - 07.2021
Assistant Store Manager
Le Monde Emporium
03.2016 - Current
Nutrition Assistant
Ventura County Medical Center
03.2011 - 04.2014
Associate of Science - Biology
Ventura College
Science Education
FDA Preparation Packages
Phlebotomists License - Phlebotomy
Clinical Training Institute
High School Diploma -
Ventura High School
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