Melissa Hernandez
Dallas
Summary
Accomplished Patient Care Assistant with experience at Houston Methodist, skilled in vital signs documentation and emotional support. Enhanced patient satisfaction through compassionate care and effective communication. Proficient in medical terminology and basic life support, contributing to a safe and efficient healthcare environment.
Healthcare professional with proven track record in patient care and support. Consistently contributes to team success and patient satisfaction by maintaining high standards and adapting to dynamic situations. Known for excellent bedside manner and ability to manage multiple tasks efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Houston Methodist
01.2024 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
Patient Care Technician
HCA Healthcare Inc.
05.2020 - 03.2025
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Certified Medication Aide
Copperfield Health and Rehabilitation
07.2016 - 05.2024
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
Education
Certified Nurse Aide - Nurse Assistant
Texas Career Institute
Dallas, TX10-2010
Health And Wellness
T Edison High School
Minneapolis, MN05-2005
Skills
- Medical terminology
- Vital signs documentation
- Written and verbal communication
- Emotional support
- Blood glucose testing
- Catheter care
- Basic life support
- Feeding assistance
- Specimen collection
- Room preparation
Certification
- CNA - Certified Nursing Assistant
- BLS
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Assistant
Houston Methodist
01.2024 - Current
Patient Care Technician
HCA Healthcare Inc.
05.2020 - 03.2025
Certified Medication Aide
Copperfield Health and Rehabilitation
07.2016 - 05.2024
Certified Nurse Aide - Nurse Assistant
Texas Career Institute
Health And Wellness
T Edison High School
References
Jessica Bruno
jcbruno@houstonmethodist.org
Med-Surg Unit Manager
Stephen Davis
SDavis4@houstonmethodist.org
D011-Dir Nursing