Melissa Hernandez
Milton,MA
Summary
Dynamic bartender with extensive experience, recognized for exceptional customer service, and relationship management. Skilled in crafting personalized cocktails and maintaining a welcoming atmosphere, I excel in high-pressure environments, ensuring guest satisfaction and compliance with regulations. Proven ability to train staff and enhance team performance.
Overview
13
13
years of professional experience
Work History
Bartender
Lansdowne Pub
Boston, MA
11.2022 - 07.2024
- Effectively multitasked within fast-paced environment.
- Assisted in training new bartenders on techniques and menu items.
Bartender
Game On Fenway
Boston, MA
08.2021 - 11.2022
- Provided exceptional customer service in a fast-paced sports bar environment.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Bartender
Alibi Bar & Lounge
Boston, MA
04.2021 - 08.2021
- Promoted exceptional customer service during peak hours through calm and composed demeanor.
- Crafted beverages and mixed cocktails tailored to guest preferences.
- Managed fine dining operations by day and nightlife events with DJ by night.
Bartender
Bartaco
Boston, MA
07.2020 - 04.2021
- Mixed and served a wide variety of alcoholic and non-alcoholic beverages.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Server
Hurricane's at the Garden
Boston, MA
10.2017 - 03.2020
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
Bartender
Wahlburgers
Dorchester, MA
12.2018 - 10.2019
- Engaged with customers to create a welcoming atmosphere at the bar.
- Managed inventory levels and restocked supplies as needed during shifts.
Server
Cask 'n Flagon
Boston, MA
03.2017 - 10.2019
- Excelled in providing outstanding customer service in high-pressure restaurant setting.
- Addressed guest questions about menu options and offered personalized suggestions when requested.
Cocktail Server
Whiskey's Smokehouse
Boston, MA
09.2015 - 03.2017
- Managed multiple tables while ensuring timely order delivery.
- Maintained cleanliness and organization of the bar area.
- Monitored guests' consumption levels while serving alcoholic beverages to ensure compliance with state laws.
Server
The Cheesecake Factory
Boston, MA
09.2011 - 09.2015
- Establish atmosphere focused on delivering exceptional guest satisfaction.
Education
Bachelors of Science - Fashion & Retail Management
The New England Institute of Art
Brookline, MA06-2016
Skills
- Beverage preparation
- Customer engagement
- Inventory management
- Sanitation compliance
- Attention to detail
- Team collaboration
Timeline
Bartender
Lansdowne Pub
11.2022 - 07.2024
Bartender
Game On Fenway
08.2021 - 11.2022
Bartender
Alibi Bar & Lounge
04.2021 - 08.2021
Bartender
Bartaco
07.2020 - 04.2021
Bartender
Wahlburgers
12.2018 - 10.2019
Server
Hurricane's at the Garden
10.2017 - 03.2020
Server
Cask 'n Flagon
03.2017 - 10.2019
Cocktail Server
Whiskey's Smokehouse
09.2015 - 03.2017
Server
The Cheesecake Factory
09.2011 - 09.2015
Bachelors of Science - Fashion & Retail Management
The New England Institute of Art