Melissa Hernandez
Ridge City Preschool & Daycare
San Diego,CA
1
Certification
19
years of professional experience
Dedicated professional with expertise in family advocacy and resource coordination, providing comprehensive support to families. Strong communication and problem-solving skills effectively address diverse client needs. Experience in community outreach and collaboration enhances service delivery, fostering positive relationships with service providers. Committed to maintaining full enrollment through strategic recruitment and efficient application processes.
Work History
Family Service Advocate
2 Years 8 Months- Provided crisis intervention support, ensuring families accessed immediate assistance during emergencies.
- Facilitated family assessments to identify needs and connect families with essential resources.
- Developed individualized service plans to enhance client engagement and support outcomes.
- Collaborated with community partners to coordinate services and promote program awareness.
- Assisted low-income families in obtaining necessary funding or subsidies for childcare expenses or other essential supports.
- Enhanced family wellbeing by providing comprehensive support and resources to address individual needs.
- Supported healthy child development with early intervention programs, assessments, and referrals to appropriate services.
- Contributed positively towards team goals utilizing excellent communication skills when collaborating with colleagues across departments.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Teacher Assistant - TA
7 Years 11 Months- Assisted teacher in supporting children and addressing classroom needs.
- Taught children proper use of eating utensils and self-feeding skills.
- Organized and cleared classroom space after activities. the classrooms and disinfect toys daily.
Office Assistant
5 Months- Organized files and maintained spreadsheets to ensure accurate data management.
- Operated multi-line telephone system and addressed client inquiries to enhance communication.
- Tracked and organized office supply inventory to ensure availability.
- Assisted visitors in a professional and kind manner.
- Managed files and maintained spreadsheets in database programs.
- Applied strong customer service skills to understand and meet client needs effectively.
Education
No Degree - Child Development
High School Diploma
Skills
Client advocacy
Detail-oriented
Cultural competency
Collaborative mindset
Bilingual (English/Spanish)
Effective communication
Relationship building
Detail-oriented
Organizational skills
Active listener
Dedicated team player
Self-starter
Multicultural sensitivity
Certification
CPR Certified
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Family Service Advocate
Neighborhood House Association
11.2023 - CurrentRead More
Teacher Assistant - TA
Ridge City Preschool & Daycare
08.2018 - CurrentRead More
Office Assistant
The Aim Financial
06.2007 - 11.2007Read More
Gompers High School
High School Diploma
Read More
San Diego Community College Education Center
No Degree from Child Development
Read More