Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
RegisteredNurse

Melissa Herndon

Bolivar,MO

Summary

Dedicated healthcare professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

35
35
years of professional experience

Work History

Community Health Worker

Ozark Community Health Center
Bolivar, MO
10.2022 - Current
  • Targeted specific community groups with wellness and disease management information.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Explained required eligibility applications to patients and helped complete applications for services.
  • Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Administrative Specialist

Citizens Memorial Healthcare Care Facility
Bolivar, MO
07.2021 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Coordinated customer service, patient scheduling and billing.
  • Answered over 50 telephone calls per day to offer office information, answer questions and direct calls to staff.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Prepared project documents, reports and brochures.

Patient Account Representative

Citizens Memorial Hospital
Bolivar, MO
11.2018 - 06.2021
  • Responded to patient, family and external payer inquiries.
  • Posted payments and processed refunds.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Electronically submitted bills according to compliance guidelines.
  • Reconciled statements with patient records.
  • Utilized computer programs to create invoices, letters and other documents.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Answered average of 60 calls per day.

City Clerk

City Of Cardwell
Cardwell, MO
01.2016 - 11.2018
  • Assisted in budget prep, expenditure review and budget administration.
  • Maintained fiscal records and accounts.
  • Supported municipal elections by preparing and distributing ballots, training election officers and tabulating results.
  • Worked closely with city personnel in development and interpretation of city and department policies and conferred with legal advisors and city officials regarding management problems.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Stayed up-to-date on Missouri laws and licensing requirements to complete accurate and efficient reviews.
  • Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
  • Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
  • Issued public notification of official activities or meetings.

Bail Bondsman

Walker Bail Bonds
Kennett, MO
03.2013 - 01.2016
  • Processed payments from defendants to secure bonds.
  • Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
  • Attended court to confirm attendance of each defendant at scheduled times.
  • Assessed defendants' background and to repay bail bonds.
  • Accepted and processed account payments.
  • Located, apprehended and returned suspects to court or jail after missed court appearances.
  • Managed over 30 calls per day.

Mayor

City Of Cardwell
Cardwell, MO
04.2013 - 08.2015
  • Contributed to task forces and subcommittees focused on particular issues.
  • Signed contracts, ordinances and other official documentation to execute orders of office.
  • Directed operations, planning and administration of city departments.
  • Attended public forums, events and informal meetings.

Billing Manager

South Suburban Neurology
Flossmoor, IL
06.2011 - 02.2012
  • Reviewed billing problems, researched issues and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Enrolled providers and Medicaid, Medicare and private insurance plans.
  • Obtained NPI numbers for providers and facilities and updated existing profiles.
  • Worked with customers to develop payment plans and bring accounts current.
  • Trained and mentored staff on procedures, compliance requirements and collections techniques.
  • Created new standard operating procedures improving billing accuracy and cash flow.
  • Worked cross-functionally with customer service, inventory, and finance teams for conflict resolution.

Billing Operations Manager

Valcore Business Solutions
Schererville, IN
06.2006 - 11.2010
  • Managed daily operations of Physical Therapy organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Enrolled providers and Medicaid, Medicare and private insurance plans.
  • Obtained NPI numbers for providers and facilities and updated existing profiles.
  • Reviewed billing problems, researched issues and resolved concerns.
  • Trained and mentored staff on procedures, compliance requirements and collections techniques.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Created new standard operating procedures improving billing accuracy and cash flow for 15 locations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Eased team transitions and new employee orientation through effective training and development.

Billing Manager

South Suburban Neurology
Flossmoor, IL
06.2003 - 06.2006
  • Reviewed billing problems, researched issues and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Worked with customers to develop payment plans and bring accounts current.
  • Trained and mentored staff on procedures, compliance requirements and collections techniques.
  • Created new standard operating procedures improving billing accuracy and cash flow.
  • Worked cross-functionally with customer service, inventory, and finance teams for conflict resolution.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Developed strategic plans for day-to-day financial operations.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Credentialing & re credentialing for seven providers.

Medical Assistant

Suburban Heights Medical Center
Chicago Heights, IL
05.2000 - 05.2003
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and urgent care environments.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.

Billing Specialist

MMDS
Munster, IN
09.1997 - 05.2000
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Responded to customer concerns and questions on daily basis.

Medical Office Secretary

South Suburban Neurology
Flossmoor, IL
09.1995 - 03.1996
  • Verified or obtained referral numbers or authorizations for upcoming appointments.
  • Communicated with outside facilities for scheduling tests.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Facilitated new patient prescriptions, refills, and prescription pre-authorizations.

Medical Assistant

Olympia Fields Osteopathic Medical Center
Olympia Fields, IL
03.1988 - 09.1995
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Education

Community Health Worker Certified - Community Health Services

State Fair Community College
Sedalia, MO
05.2023

MBA - Healthcare Management

Indiana Wesleyan University
Marion, IN
04.2009

Bachelor of Science - Business

Indiana Wesleyan University
Marion, IN
08.2006

Medical Assistant - Medical Assisting

Robert Morris College
Carthage
05.1987

Skills

  • Multitasking and Time Management
  • Spreadsheet Development
  • Business Correspondence
  • Billing and Invoicing
  • Research and Analytical Skills
  • Account Investigations
  • Accounting and Bookkeeping
  • Highly Efficient and Productive
  • Troubleshooting Issues

Accomplishments

Effectively worked with insurance carriers to increase reimbursement for healthcare services.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team 20 staff members.
  • Documented and resolved billing issue which led to increased accounts payable.

References

Becky Austin,  Administrator at Cotton Boll Handicapped Housing 

573-599-5515


Debbie Curlewski, RN Silver Cross Hospital

815-236-4065


Maria Davis Quntenero, CMT Citizens Memorial Healthcare Facility

417-733-0495

Timeline

Community Health Worker

Ozark Community Health Center
10.2022 - Current

Administrative Specialist

Citizens Memorial Healthcare Care Facility
07.2021 - 09.2022

Patient Account Representative

Citizens Memorial Hospital
11.2018 - 06.2021

City Clerk

City Of Cardwell
01.2016 - 11.2018

Mayor

City Of Cardwell
04.2013 - 08.2015

Bail Bondsman

Walker Bail Bonds
03.2013 - 01.2016

Billing Manager

South Suburban Neurology
06.2011 - 02.2012

Billing Operations Manager

Valcore Business Solutions
06.2006 - 11.2010

Billing Manager

South Suburban Neurology
06.2003 - 06.2006

Medical Assistant

Suburban Heights Medical Center
05.2000 - 05.2003

Billing Specialist

MMDS
09.1997 - 05.2000

Medical Office Secretary

South Suburban Neurology
09.1995 - 03.1996

Medical Assistant

Olympia Fields Osteopathic Medical Center
03.1988 - 09.1995

Community Health Worker Certified - Community Health Services

State Fair Community College

MBA - Healthcare Management

Indiana Wesleyan University

Bachelor of Science - Business

Indiana Wesleyan University

Medical Assistant - Medical Assisting

Robert Morris College
Melissa Herndon