Dedicated healthcare professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Community Health Worker
Ozark Community Health Center
Bolivar, MO
10.2022 - Current
Targeted specific community groups with wellness and disease management information.
Explained required eligibility applications to patients and helped complete applications for services.
Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
Demonstrated respect, friendliness and willingness to help wherever needed.
Administrative Specialist
Citizens Memorial Healthcare Care Facility
Bolivar, MO
07.2021 - 09.2022
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing and filing documents.
Responded to inquiries from callers seeking information.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Coordinated customer service, patient scheduling and billing.
Answered over 50 telephone calls per day to offer office information, answer questions and direct calls to staff.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Resolved customer concerns efficiently to promote satisfaction and loyalty.
Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
Prepared project documents, reports and brochures.
Patient Account Representative
Citizens Memorial Hospital
Bolivar, MO
11.2018 - 06.2021
Responded to patient, family and external payer inquiries.
Posted payments and processed refunds.
Worked with outside entities to resolve issues with billing, claims and payments.
Electronically submitted bills according to compliance guidelines.
Reconciled statements with patient records.
Utilized computer programs to create invoices, letters and other documents.
Monitored flags and resolved urgent items with accuracy and efficiency.
Worked with customer to create debt repayment plan based on current financial condition.
Entered client details and notes into system for interdepartmental access and review.
Processed debtor payments and updated accounts to reflect new balance.
Listened to customers and negotiated solutions that met creditor and debtor needs.
Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
Researched billing errors and discrepancies to initiate corrective action.
Answered average of 60 calls per day.
City Clerk
City Of Cardwell
Cardwell, MO
01.2016 - 11.2018
Assisted in budget prep, expenditure review and budget administration.
Maintained fiscal records and accounts.
Supported municipal elections by preparing and distributing ballots, training election officers and tabulating results.
Worked closely with city personnel in development and interpretation of city and department policies and conferred with legal advisors and city officials regarding management problems.
Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
Stayed up-to-date on Missouri laws and licensing requirements to complete accurate and efficient reviews.
Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
Issued public notification of official activities or meetings.
Bail Bondsman
Walker Bail Bonds
Kennett, MO
03.2013 - 01.2016
Processed payments from defendants to secure bonds.
Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
Attended court to confirm attendance of each defendant at scheduled times.
Assessed defendants' background and to repay bail bonds.
Accepted and processed account payments.
Located, apprehended and returned suspects to court or jail after missed court appearances.
Managed over 30 calls per day.
Mayor
City Of Cardwell
Cardwell, MO
04.2013 - 08.2015
Contributed to task forces and subcommittees focused on particular issues.
Signed contracts, ordinances and other official documentation to execute orders of office.
Directed operations, planning and administration of city departments.
Attended public forums, events and informal meetings.
Billing Manager
South Suburban Neurology
Flossmoor, IL
06.2011 - 02.2012
Reviewed billing problems, researched issues and resolved concerns.
Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
Enrolled providers and Medicaid, Medicare and private insurance plans.
Obtained NPI numbers for providers and facilities and updated existing profiles.
Worked with customers to develop payment plans and bring accounts current.
Trained and mentored staff on procedures, compliance requirements and collections techniques.
Created new standard operating procedures improving billing accuracy and cash flow.
Worked cross-functionally with customer service, inventory, and finance teams for conflict resolution.
Billing Operations Manager
Valcore Business Solutions
Schererville, IN
06.2006 - 11.2010
Managed daily operations of Physical Therapy organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Enrolled providers and Medicaid, Medicare and private insurance plans.
Obtained NPI numbers for providers and facilities and updated existing profiles.
Reviewed billing problems, researched issues and resolved concerns.
Trained and mentored staff on procedures, compliance requirements and collections techniques.
Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
Created new standard operating procedures improving billing accuracy and cash flow for 15 locations.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Eased team transitions and new employee orientation through effective training and development.
Billing Manager
South Suburban Neurology
Flossmoor, IL
06.2003 - 06.2006
Reviewed billing problems, researched issues and resolved concerns.
Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
Worked with customers to develop payment plans and bring accounts current.
Trained and mentored staff on procedures, compliance requirements and collections techniques.
Created new standard operating procedures improving billing accuracy and cash flow.
Worked cross-functionally with customer service, inventory, and finance teams for conflict resolution.
Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Developed strategic plans for day-to-day financial operations.
Improved overall financial reporting by streamlining control processes and reporting structures.
Credentialing & re credentialing for seven providers.
Medical Assistant
Suburban Heights Medical Center
Chicago Heights, IL
05.2000 - 05.2003
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms and allergies.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Documented vital signs and health history for patients in clinic and urgent care environments.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Billing Specialist
MMDS
Munster, IN
09.1997 - 05.2000
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Responded to customer concerns and questions on daily basis.
Medical Office Secretary
South Suburban Neurology
Flossmoor, IL
09.1995 - 03.1996
Verified or obtained referral numbers or authorizations for upcoming appointments.
Communicated with outside facilities for scheduling tests.
Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
Supported office staff and operational requirements with administrative tasks.
Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
Medical Assistant
Olympia Fields Osteopathic Medical Center
Olympia Fields, IL
03.1988 - 09.1995
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms and allergies.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Documented vital signs and health history for patients in clinic and hospital environments.
Called and faxed pharmacies to submit prescriptions and refills.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Education
Community Health Worker Certified - Community Health Services
State Fair Community College
Sedalia, MO
05.2023
MBA - Healthcare Management
Indiana Wesleyan University
Marion, IN
04.2009
Bachelor of Science - Business
Indiana Wesleyan University
Marion, IN
08.2006
Medical Assistant - Medical Assisting
Robert Morris College
Carthage
05.1987
Skills
Multitasking and Time Management
Spreadsheet Development
Business Correspondence
Billing and Invoicing
Research and Analytical Skills
Account Investigations
Accounting and Bookkeeping
Highly Efficient and Productive
Troubleshooting Issues
Accomplishments
Effectively worked with insurance carriers to increase reimbursement for healthcare services.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team 20 staff members.
Documented and resolved billing issue which led to increased accounts payable.
References
Becky Austin, Administrator at Cotton Boll Handicapped Housing
573-599-5515
Debbie Curlewski, RN Silver Cross Hospital
815-236-4065
Maria Davis Quntenero, CMT Citizens Memorial Healthcare Facility
417-733-0495
Timeline
Community Health Worker
Ozark Community Health Center
10.2022 - Current
Administrative Specialist
Citizens Memorial Healthcare Care Facility
07.2021 - 09.2022
Patient Account Representative
Citizens Memorial Hospital
11.2018 - 06.2021
City Clerk
City Of Cardwell
01.2016 - 11.2018
Mayor
City Of Cardwell
04.2013 - 08.2015
Bail Bondsman
Walker Bail Bonds
03.2013 - 01.2016
Billing Manager
South Suburban Neurology
06.2011 - 02.2012
Billing Operations Manager
Valcore Business Solutions
06.2006 - 11.2010
Billing Manager
South Suburban Neurology
06.2003 - 06.2006
Medical Assistant
Suburban Heights Medical Center
05.2000 - 05.2003
Billing Specialist
MMDS
09.1997 - 05.2000
Medical Office Secretary
South Suburban Neurology
09.1995 - 03.1996
Medical Assistant
Olympia Fields Osteopathic Medical Center
03.1988 - 09.1995
Community Health Worker Certified - Community Health Services
State Fair Community College
MBA - Healthcare Management
Indiana Wesleyan University
Bachelor of Science - Business
Indiana Wesleyan University
Medical Assistant - Medical Assisting
Robert Morris College
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