Melissa Herndon
3492 S Double Echo Rd, Tucson,AZ
Summary
Commited cosmetology student with strong clinical and practical background in the service industry is seeking salon internship position. Knowledgeable in professional imaging, hair design, and hair products. Detail-oriented and punctual with a strong desire to learn and improve skills.
Overview
8
8
years of professional experience
Work History
Cosmetology Student
Empire Beauty School
Tucson, AZ
06.2024 - Current
- Developed new styles and techniques.
- Created unique hairstyles based on individual preferences and facial structure.
- Developed skills in nail polish application, powder and gel manicures and proper removal processes.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Maintained accurate records of client information in the salon database system.
- Practiced safe sanitation procedures by disinfecting tools between uses.
- Communicated effectively with colleagues regarding product recommendations and client needs.
- Used curlers, rollers and curling irons to press and curl hair.
- Used clippers, shears or razors to shape facial hair or trim eyebrows.
- Shaved, trimmed and shaped beards and mustaches.
- Analyzed scalp conditions such as dandruff or dryness before recommending treatment plans.
- Updated and maintained customer information records and beauty services provided.
- Marvicide/barbicide certified.
- Operated cash register to receive payments from patrons.
- Draped and shampooed clients to prepare for haircutting and styling.
- Lightened, colored or tinted hair using applicator or brush.
- Kept work stations clean and sanitized shears, combs and other styling tools.
Medical Administration Technician
United States Air Force, USAF
Great Falls, MT
05.2020 - 05.2024
- Ensured the periodic assessment program met all requirements by scheduling 3,000 medical appointments.
- Diligently managed and boosted patient backlog from a 69% delinquent rate to a 99% completion rate which lead to securing the number 2 position in the global strike command.
- Tackled the disposition project, processing 363 medical records with zero errors, leading to an 'excellent' Nuclear Surety Inspection rating.
- Spearheaded physical therapy's patient check in process, clearing 800 patients and returned 100 hours of patient care back to the clinic.
- Managed the clinic's front desk administration driving 16,600, 3,300 return to duty visits.
- Managed 12,000 notifications across eleven squadrons contributing to the squadron professional team of the year and 2023 Air Force Global Strike command's clinic of the year.
Docent/Front Desk Receptionist
Titan Missile Musuem
Sahuarita, AZ
12.2019 - 03.2020
- Lead museum tours in missile silo on average 2 tours a day.
- Managed front desk and informed customers on ticket prices and tour schedules.
- Maintained 100% accuracy on cash drawer at end of the day.
- Managed end of day inspections where I made sure no guests/visitors were left behind before closing museum.
Telerecruiter
American Red Cross
Tucson, AZ
06.2017 - 09.2018
- Made outbound calls to donors to schedule their blood donation appointments.
- Converted whole blood donors to apheresis donors resulting in an 8% conversion rate.
- Maintained call quality at 100%
- Maintained a 60% show rate on scheduled appointments.
- Recognition for most productive apheresis appointments for the month of March 2018.
Education
Cosmetology License
Empire Beauty School
Tucson, AZ05-2025
Bachelor of Arts - History
University of Arizona
Tucson, AZ05-2015
High School Diploma -
Cholla High School
Tucson, AZ05-2003
Skills
- Customer Service
- Problem Solving
- Time Management
- Briefings
- Sanitation practices
- Blowout techniques
- Updo creations
- Men's grooming
- Color application
- Highlighting methods
- Cosmetic sales
- Hair braiding
- Haircutting techniques
Timeline
Cosmetology Student
Empire Beauty School
06.2024 - Current
Medical Administration Technician
United States Air Force, USAF
05.2020 - 05.2024
Docent/Front Desk Receptionist
Titan Missile Musuem
12.2019 - 03.2020
Telerecruiter
American Red Cross
06.2017 - 09.2018
Cosmetology License
Empire Beauty School
Bachelor of Arts - History
University of Arizona
High School Diploma -
Cholla High School