Melissa Herrera
Joliet ,IL
Summary
Dynamic and dedicated professional with a strong background in customer service and teamwork, recognized for delivering exceptional support at McDonald's. Proven ability to exceed performance goals through attention to detail and effective communication. Skilled in fostering relationships and maintaining workplace safety, contributing to a positive and efficient work environment.
Overview
4
4
years of professional experience
Work History
Team Member
Mcdonald’s
05.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Warehouse Worker
IG Design Group
02.2022 - 07.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Education
Joliet Central High School
Joliet, IL06.2023
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Following instructions
- Collaboration and teamwork
- Cleaning
- Workplace safety
- Relationship building
- Team building
- Area and facility cleaning
- FLUENT IN LANGUAGE
- Idea development and brainstorming
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Team Member
Mcdonald’s
05.2023 - Current
Warehouse Worker
IG Design Group
02.2022 - 07.2023
Joliet Central High School