Melissa Hewitt
Cypress,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist Clinicals
Harris County Department Of Education
03.2024 - 05.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Healthcare Customer Service Representative
Acclara
12.2019 - 04.2024
- Thoroughly verify and determine patients' eligibility for healthcare coverage,including insurance, Medicaid ,or other assistance programs.
- Communicate eligibility information and enrollment processes clearly and effectively to patients,healthcare providers,and administrative staff.
- Adhere to healthcare insurance regulations ,including HIPPA to safeguard patient privacy and confidentiality.
Healthcare Customer Service Representative
Alight Medical Healthcare
09.2014 - 12.2019
- Serve as the primary point of contact for clients members,and healthcare providers via phone,email,or chat. Assist clients and members with inquires related to medical benefits,claims status,coverage ,and plan details, Provide accurate and comprehensive information to address customer questions and concerns.
- Verify and validate patient insurance information,Including coverage ,eligibility,benefits, and policy details.
- Confirm the accuracy of insurance data through electronic systems, phone calls, and online portals. Address discrepancies and missing information promptly to avoid billing and claims issues.
Education
No Degree - Phlebotomist Certification
Launch Point ,LLC
Houston, TX04.2024
High School Diploma -
Westbury High School
Houston, TX05.2012
Skills
- Phlebotomy
- Venipuncture
- Excellent Customer Service Skills
- Certified in CPR/AED
- Problem Solving
- Medical terminology Knowledge
- Benefit Verification
- HIPPA Compliance
- Microsoft Office (Word, Excel,Outlook ,PowerPoint )
- Patient Support
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist Clinicals
Harris County Department Of Education
03.2024 - 05.2024
Healthcare Customer Service Representative
Acclara
12.2019 - 04.2024
Healthcare Customer Service Representative
Alight Medical Healthcare
09.2014 - 12.2019
No Degree - Phlebotomist Certification
Launch Point ,LLC
High School Diploma -
Westbury High School
- PT - Phlebotomy Technician
Similar Profiles
Natalia GuzmanNatalia Guzman
Teacher to Adult Learners at Harris County Department of EducationTeacher to Adult Learners at Harris County Department of Education
Ruby BlueRuby Blue
Instructional Coach at Harris County Department of EducationInstructional Coach at Harris County Department of Education
Briana SheffieldBriana Sheffield
Teaching Assistant at Harris County Department Of EducationTeaching Assistant at Harris County Department Of Education