Melissa Hill
Cheshire,MA
Summary
I am a very organized, personable, friendly people person with excellent communication skills. I work well in both a team environment and also independent tasks.
Overview
29
29
years of professional experience
Work History
Community Banker
Adams Community Bank
North Adams, Massachusetts
05.2023 - Current
- Opened new accounts for customers, including verifying identification and completing paperwork.
- Participated in training sessions to stay up-to-date on product knowledge and industry trends.
- Provided customers with financial advice and guidance on products such as savings accounts, checking accounts, certificates of deposit, and loans.
- Assisted customers in resolving discrepancies between their account balances and statements.
- Ensured all security protocols were followed when handling sensitive customer data or funds.
- Conducted cashiering duties such as deposits, withdrawals, transfers, payments, collections, check cashing.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Trained to issue/reissue debit cards
Cashier
Stop n Shop
Pittsfield
04.1995 - 04.2016
- As a cashier I rang up and bagged groceries, and took payments for bill.
Customer Service Desk and cash office
Stop and Shop
Pittsfield
04.1996
- At the service desk I cashed payroll checks, delt Western Union, solved problems with solutions for customers, handled the lottery and answered the phone
- In the cash office I balanced and reloaded trays and at the end of my shift the office
- Handled deposits with Armored Car
- Entered figures into the computer and answered the phone.
Education
Academic -
Monument Mountain High School
Great Barrington, MA06.1996
Skills
- Customer service
- Communication skills
- Time management
- English
- Guest services
- Leadership
- Computer literacy
- Reliable
- Money Handling
- Account closings
- Teller background
- Cash Handling
- Customer Service-Oriented
- Banking
Timeline
Community Banker
Adams Community Bank
05.2023 - Current
Customer Service Desk and cash office
Stop and Shop
04.1996
Cashier
Stop n Shop
04.1995 - 04.2016
Academic -
Monument Mountain High School