Peggy Massey

• Managed customer experience by identifying opportunities to improve customer's financial wellbeing..
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues regarding accounts, products, and services.
• Strong customer relationships
• Facilitated customer transactions, including deposits, withdrawals and transfers.
• Opening new customer accounts.

Transferred from Alexandria to the Gordonsville Branch

• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Processed customer transactions promptly, minimizing wait times.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
• Answered phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Entered data into system and updated students contacts with information to keep records current.
• Provided clerical support to fellow employees by copying, faxing, and filing documents.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Deposited money into students breakfast/lunch accounts.
• Reconcile daily money deposits.