Melissa Hill
Indianapolis,IN
Summary
Skilled Correctional Lieutenant with comprehensive knowledge in correctional facility management, inmate supervision and security protocol adherence. Strong leadership qualities coupled with exceptional interpersonal skills have led to effective team building and conflict resolution within high-stress environments. Previous work resulted in improved safety protocols, decreased inmate disturbances, and enhanced staff training procedures.
Overview
6
6
years of professional experience
Work History
Correctional Lieutenant
Marion County Community Corrections
Indianapolis, IN
08.2018 - Current
- Facilitated communication between inmates and other members of the criminal justice system.
- Coordinated shakedowns to locate and remove unauthorized items.
- Attended meetings with community partners to discuss collaborative approaches to criminal justice reform efforts.
- Supervised and made cell assignments.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Developed, monitored and revised operational policies and procedures.
- Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
- Communicated information regarding security, safety and operations through chain of command.
- Inspected conditions of locks, window bars and doors at correctional facilities to verify security and prevent escapes.
- Issued security badges and passes to guests and visitors.
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Diffused disruptive behavior by verbal interventions.
- Monitored security systems for compliance with established protocols.
- Settled disputes between inmates.
- Served as liaison between management staff and other agencies involved in offender programming initiatives.
- Assessed staffing needs and implemented appropriate corrective actions when needed.
- Reviewed daily logs to ensure accuracy of reported information related to inmate activities and personnel issues.
- Conducted scheduled headcounts to verify presence of prisoners.
- Coordinated unit activities with other departments within the facility.
- Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Maintained order in building and on grounds of prison.
- Provided guidance to staff on proper application of correctional policies and procedures.
- Responded promptly to emergency situations in accordance with established guidelines.
- Prepared written reports summarizing investigations into allegations of misconduct or violations of policy.
- Interpreted laws, rules and regulations governing the operations of a correctional facility.
- Supervised visitation and checked visitors for proper identification and contraband.
- Provided leadership and supervision to subordinate staff.
- Prepared written reports concerning inmate's misconduct.
- Conducted fire, safety and sanitation inspections.
- Advised inmates on available resources for rehabilitation purposes.
- Ensured compliance with state and federal statutes regarding treatment of inmates.
- Implemented appropriate discipline measures following review of investigation results.
- Conducted urinalysis tests on staff and inmates to test for illicit drugs.
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Searched building and grounds, living quarters and work areas for contraband.
- Promoted safety, order, and functionality of facility.
- Evaluated employee performance, providing feedback as necessary.
- Participated in court proceedings as required by law or department policy.
- Maintained accurate records for inmates in custody including incident reports, medical documents, disciplinary action forms.
- Briefed superiors of incidents and misconduct and recommended disciplinary actions.
- Conducted investigations of inmate disturbances and incidents.
- Assigned inmates to open and appropriate housing units.
- Received and inspected mail and property from visitors on behalf of designated inmates.
- Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
- Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
- Oversaw assigned court trips for jailers, maintaining security of staff and public.
- Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated equipment and machinery according to safety guidelines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed routine maintenance and repair.
- Updated and maintained databases with current information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted testing of software and systems to ensure quality and reliability.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked effectively in team environments to make the workplace more productive.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed household errands and other essential duties.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Home Health Aide
Passion to Care
Indianapolis, IN
03.2024 - 01.2025
- Provided emotional support and companionship to patients.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Tracked and reported clients' progress based on observations and conversations.
- Helped client with medication self-administration.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Assisted with client personal care needs to foster independence and well-being.
- Transported individuals to medical appointments and assisted with errands.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Provided patients and families with emotional support and instruction.
- Administered medications as instructed by physician or nurse practitioner.
- Checked patients' pulse, temperature and respiration.
- Accompanied clients to doctors' offices or on other trips outside home.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Educated patients and families on health care needs, conditions, and options.
- Documented patient status and reported changes in care needs.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Managed patient transportation and appointment scheduling.
- Transported clients to doctor appointments and social events.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Provided companionship and monitored health condition of clients.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted clients with proper exercises and rehabilitation.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Assisted in ambulation and exercise routines for clients.
- Assisted clients with bathing, dressing and incontinence care.
- Planned, prepared or served meals to patients according to prescribed diets.
- Recognized emergency situations and implemented appropriate procedures.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Planned optimal meals based on established nutritional plans.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Cared for disabled children or children with sick or disabled parents.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Directed patients in prescribed exercises or in use of braces or artificial limbs.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Prepared meals and snacks according to prescribed diets.
- Improved patient outlook and daily living through compassionate care.
- Administered prescribed medications under direction from physician.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Provided entertainment and companionship through conversation, reading, and board games.
- Documented care provided and submitted notes to supervisor.
- Engaged patients in recreational activities such as reading books or playing games.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Participated in developing individualized care plans based on medical orders and assessments.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Completed routine maintenance and repair.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed household errands and other essential duties.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
Education
GED -
Metropolitan State University of Denver
Denver, CO01-2008
Skills
- Safety-oriented
- Correctional law
- De-escalation techniques
- Employee coaching
- Staff scheduling
- Mental health awareness
- Inmate supervision
- Security protocols
- Crisis management
- Crisis intervention training
- Pod control
Timeline
Home Health Aide
Passion to Care
03.2024 - 01.2025
Correctional Lieutenant
Marion County Community Corrections
08.2018 - Current
GED -
Metropolitan State University of Denver