Tyler Ross
Bentonville,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am currently a Certified Law Enforcement Officer in the State of Arkansas. I have many years of conducting in house investigations and preparing reports for the courts. I am also a trained tactical medical instructor and CPR certified.
Overview
13
13
years of professional experience
Work History
Correctional Lieutenant
Benton County Sheriff's Office
Bentonville, AR
01.2016 - Current
- Participated in court proceedings as required by law or department policy.
- Ensured compliance with state and federal statutes regarding treatment of inmates.
- Facilitated communication between inmates and other members of the criminal justice system.
- Implemented appropriate discipline measures following review of investigation results.
- Provided leadership and supervision to subordinate staff.
- Developed, monitored and revised operational policies and procedures.
- Conducted investigations of inmate disturbances and incidents.
- Coordinated unit activities with other departments within the facility.
- Monitored security systems for compliance with established protocols.
- Assessed staffing needs and implemented appropriate corrective actions when needed.
- Evaluated employee performance, providing feedback as necessary.
- Maintained accurate records for inmates in custody including incident reports, medical documents, disciplinary action forms.
- Provided guidance to staff on proper application of correctional policies and procedures.
- Interpreted laws, rules and regulations governing the operations of a correctional facility.
- Reviewed daily logs to ensure accuracy of reported information related to inmate activities and personnel issues.
- Responded promptly to emergency situations in accordance with established guidelines.
- Prepared written reports summarizing investigations into allegations of misconduct or violations of policy.
- Served as liaison between management staff and other agencies involved in offender programming initiatives.
- Oversaw assigned court trips for jailers, maintaining security of staff and public.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Communicated information regarding security, safety and operations through chain of command.
- Diffused disruptive behavior by verbal interventions.
- Conducted fire, safety and sanitation inspections.
- Settled disputes between inmates.
Customer Service Representative Team Lead
Marvins IGA
Lowell, AR
01.2012 - 01.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
- Assessed team workloads to ensure adequate coverage during peak periods of demand.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Har-Ber High School
Springdale, AR05-2013
Some College (No Degree) - Criminal Justice
Northwest Arkansas Community College
Bentonville, ARSkills
- Staff Scheduling
- Safety-oriented
- Policy Enforcement
- Security Protocols
- Defensive Tactics
- Incident Investigation
- Crisis intervention training
- Employee Coaching
- Suicide Prevention
- De-Escalation Techniques
- Substance Abuse Knowledge
- Conflict Management
- Staff Supervision
- Crowd Control
- Surveillance monitoring
- Officer Training
- Administration
- Public Safety
Timeline
Correctional Lieutenant
Benton County Sheriff's Office
01.2016 - Current
Customer Service Representative Team Lead
Marvins IGA
01.2012 - 01.2016
High School Diploma -
Har-Ber High School
Some College (No Degree) - Criminal Justice
Northwest Arkansas Community College
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