Melissa Southwick
Forest
Summary
Dynamic site manager specializing in facility management, safety compliance, and community program planning. Proven ability to enhance operational efficiency and boost customer satisfaction. Strong focus on building collaborative partnerships and delivering exceptional service.
Overview
2026
2026
years of professional experience
Work History
Site Manager
YMCA
Powell
04.2025 - 11.2025
- Managed daily operations of facilities, ensuring compliance with safety standards.
- Supervised staff, coordinated schedules to optimize program delivery.
- Assisted in planning and executing community programs and events.
- Maintained facility cleanliness while promptly addressing maintenance issues.
- Fostered relationships with staff and community partners to enhance collaboration and support initiatives.
- Trained and mentored new employees on policies, ensuring adherence to OSHA regulations.
- Tracked inventory levels, procuring supplies for various programs.
- Delivered exceptional customer service to elevate member experiences at YMCA.
Service Writer
Miley Mechanical Service
Waldo
2024 - 2025
- Prepared accurate work orders and estimates for clients to facilitate informed decision-making.
- Generated clear invoices post-completion to provide clients with a breakdown of labor charges, parts costs, taxes, and fees.
- Updated customer databases with precise information to maintain data integrity and support service operations.
Sales Manager
Ashley Petroleum Gas Station
Ashley
2020 - 2024
- Developed comprehensive sales plans and strategies, aligning objectives to achieve revenue targets.
- Trained and mentored staff on sales techniques, enhancing customer service skills and driving sales effectiveness.
- Created and presented monthly sales performance reports to management, providing insights for strategic decision-making.
- Streamlined daily operations to ensure efficient service at gas station.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Coordinated staff schedules to guarantee coverage during peak hours.
- Implemented inventory control procedures to maintain optimal stock levels.
- Oversaw financial transactions, ensuring accuracy in cash handling procedures.
Site Manager
YMCA
Powell
04.2017 - 06.2019
- Oversaw daily operations of facilities, ensuring adherence to safety standards and creating a secure environment for staff and members.
- Developed and implemented policies and procedures to streamline site management and improve operational consistency.
- Maintained facility cleanliness and proactively resolved maintenance issues to enhance user experience and satisfaction.
- Trained and mentored new employees on operational policies and procedures.
- Fostered positive relationships with staff, members, and community partners.
- Monitored inventory levels and ordered supplies for programs.
- Provided exceptional customer service to enhance member experiences at YMCA.
- Assisted in planning and implementing community programs and events.
Education
High School Diploma -
Buckeye Valley High School
Delaware, OH05-1997
Landscaping - Landscaping
Delaware Joint Vocational School
Delaware, OH05-1997
Skills
- Safety compliance
- Program development
- Facility management
- Compliance adherence
- Inventory control and staff scheduling
- Customer relationship management
- Staff supervision
- Safety management
Timeline
Site Manager
YMCA
04.2025 - 11.2025
Site Manager
YMCA
04.2017 - 06.2019
Service Writer
Miley Mechanical Service
2024 - 2025
Sales Manager
Ashley Petroleum Gas Station
2020 - 2024
High School Diploma -
Buckeye Valley High School
Landscaping - Landscaping
Delaware Joint Vocational School