MELISSA HINOJOSA
Spring,TX
Summary
Flexible Team member with years worth of aviation experience, both in tactical and civilian side. FAA certified cabin crew and aviation operations specialist.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Flight attendant
Mesa airlines
09.2021 - Current
- Protect flight deck
- Make sure passengers are safe and well
- Scan for any out of ordinance behavior in main cabin
- Greet passengers
- Increase sales
- Maintained punctuality to flight schedules
- Asses and Respond to emergency situations regarding main cabin and flight deck on
Aviation Operations Specialist
Army National Guard TX
02.2021 - Current
- Coordinated flight plans and processed local and cross-country flight clearances
- Mitigated regulatory risks by obtaining documents, clearances, certificates and approvals from local, state and federal agencies
- Sustained safety protocol while executing pilot and ground personnel logistics
- Alerted crash crews of emergencies and interpreted weather reports
- Adjusted flight itineraries and communicated changes for optimal safety and flow of aircraft
- Implemented airfield safety procedures to support safe operating environments for personnel and aircraft
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
Waitress
Wild Ginger Restaurant
06.2020 - 10.2020
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Increased sales of high margin menu items through effective upselling
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Cashier
Whataburger
07.2019 - 08.2020
- Operated cash register, collected payments and provided accurate change
- Assisted with purchases, locating items and signing up for rewards programs
- Helped customers find specific products, answered questions and offered product advice
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Promoted specific item options to drive sales and achieve add-on purchases
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Assisted Shift Managers with completing end-of-day counts and securing funds to prevent loss or theft
- Resolved customer complaints and escalated worsening concerns for remediation
- Assisted customers with account updates, new service additions and promotional offers
- Trained new team members in cash register operation, stock procedures and customer service
- Worked closely with front-end staff to assist customers
- Processed all sales transactions promptly to prevent long customer wait times.
Education
High School Diploma -
Conroe High School
06.2020
Skills
- Flight log maintenance
- Dispatching
- Flight crew coordination
- Aircraft mission scheduling
- Flight plan coordination
- Customer service
- Customer satisfaction
- Emergency Response
- Multitasking
- Flexible
- Problem resolution
- Security Protocols
Accomplishments
- Awarded the "Army Achievement Medal" for my operational support as an aviation operations specialist
- awarded the "Army Commendation Medal" for my service in support of Operation Inherent Resolve.
- became a IOE certified instructor within 6 months of employment as a flight attendant.
Certification
- Aviation Operations Specialist certification
- FAA certified flight attendant
Languages
Spanish
Native or Bilingual
Timeline
Flight attendant
Mesa airlines
09.2021 - Current
Aviation Operations Specialist
Army National Guard TX
02.2021 - Current
Waitress
Wild Ginger Restaurant
06.2020 - 10.2020
Cashier
Whataburger
07.2019 - 08.2020
High School Diploma -
Conroe High School