Melissa Hofer
Yankton,SD
Summary
Accomplished EMT-B and CPR Instructor with a proven track record at Sanford USD Medical Center, enhancing patient outcomes and community CPR awareness. Expert in emergency medical response and patient care, demonstrated through improved program effectiveness and patient satisfaction. Skilled in venipuncture and de-escalation techniques, showcasing a blend of technical proficiency and compassionate communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CPR Instructor
Sanford USD Medical Center
05.2024 - Current
- Measured student performance using objective evaluation criteria aligned with national guidelines for effective CPR administration.
- Incorporated diverse teaching methods to accommodate various learning styles, improving overall comprehension levels among students.
- Evaluated program effectiveness by analyzing participant feedback, making necessary adjustments to enhance course content and instructional methodologies as needed for optimal results.
- Increased community awareness of CPR importance through public workshops, presentations, and seminars.
EMT-B
City of Vermillion
04.2024 - Current
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
- Ensured timely decision-making under pressure during challenging rescue operations.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
- Boosted patient satisfaction through compassionate communication and empathetic care during crises.
- Assisted trauma teams at hospital locations promptly upon arrival to expedite patient care.
- Enhanced team performance by collaborating with paramedics, nurses, and physicians during high-pressure situations.
- Ensured patient safety by maintaining up-to-date knowledge of emergency care protocols and procedures.
Behavior Health Technician
Lewis and Clark Behavioral Health Service
07.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
EMT-B
State of South Dakota
05.2006 - Current
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
- Ensured timely decision-making under pressure during challenging rescue operations.
- Promoted community health by participating in public education programs on CPR, first aid, and disaster preparedness.
- Promoted a culture of safety within the EMS team through consistent compliance with established policies and protocols regarding patient handling techniques.
Phlebotomist
Yankton Medical Clinic
03.2023 - 06.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Education
High School Diploma -
Huron High School
Huron, SD05.2001
Skills
- First Aid Training
- Safety Protocols
- Advanced Cardiopulmonary Resuscitation
- Emergency medical response
- Bleeding control
- Scene Safety
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- De-Escalation Techniques
- Stress reduction techniques
- Suicide Prevention
- Behavior Management
Certification
- Certified CPR instructor
- EMT - Certified Emergency Medical Technician
- PT - Phlebotomy Technician
Timeline
CPR Instructor
Sanford USD Medical Center
05.2024 - Current
EMT-B
City of Vermillion
04.2024 - Current
Behavior Health Technician
Lewis and Clark Behavioral Health Service
07.2023 - Current
Phlebotomist
Yankton Medical Clinic
03.2023 - 06.2023
EMT-B
State of South Dakota
05.2006 - Current
High School Diploma -
Huron High School
- Certified CPR instructor
- EMT - Certified Emergency Medical Technician
- PT - Phlebotomy Technician
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