Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Hornlein

Wilkes-Barre,PA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Server/Management/Customer Service Associate

Januzzi's Pizza & Subs
Wilkes-Barre, PA
06.2006 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Cleaned and maintained the dining room.
  • Helped with interviews and hiring.
  • Handled and resolved customer complaints.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Handled cash and accounted for money in the drawers.
  • Worked with a P.O.S. system.
  • Welcomed customers and made them feel comfortable in the dining room,

Customer Service Cashier

Turkey Hill Minit Markets
Wilkes-Barre, United States
06.2004 - 02.2005
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School Diploma -

Wyoming Area Sec Ctr
Exeter, PA
06.2003

Skills

  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Order and Refund Processing
  • Customer Support
  • Issue and Complaint Resolution
  • Great Communication Skills

Timeline

Server/Management/Customer Service Associate

Januzzi's Pizza & Subs
06.2006 - Current

Customer Service Cashier

Turkey Hill Minit Markets
06.2004 - 02.2005

High School Diploma -

Wyoming Area Sec Ctr

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Melissa Hornlein