Melissa Hovde
San Marcos,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Station Operations Representative
Continental Airlines/United Airlines
Austin, TX
04.2012 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Collaborated with various departments to support daily activities oversight and coordination.
- Enforced safety, security, quality and performance procedures, rules and requirements.
Airline Ramp Agent
Continental Airlines
Austin, TX
12.1999 - 04.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Operated ground support equipment to facilitate efficient aircraft movement.
- Coordinated aircraft loading and unloading to ensure timely departures.
Airport Sales Agent
Continental Airlines
Austin, TX
12.1997 - 12.1999
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted passengers with check-in processes and boarding procedures to enhance travel experience.
- Managed ticket sales and reservations efficiently, addressing customer inquiries promptly.
- Assisted passengers with special needs, providing personalized support and accommodations for a comfortable travel experience.
- Resolved customer complaints and issues, ensuring their continued loyalty to the airline.
Flight Attendant
Continental Express Airlines
Houston, TX
12.1993 - 12.1997
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
Education
No Degree - Criminal Justice
Texas State University
San Marcos, TXNo Degree - Elementary Education
Texas Lutheran University
Seguin, TXSkills
- Good Telephone Etiquette
- Calm Under Pressure
- Active Listening
- Written Communication
- Self-Directed
- Decision-Making
- Organization
- Recordkeeping
- Attention to Detail
- Safety Protocols
- Conflict Resolution
- Time Management
Timeline
Station Operations Representative
Continental Airlines/United Airlines
04.2012 - Current
Airline Ramp Agent
Continental Airlines
12.1999 - 04.2012
Airport Sales Agent
Continental Airlines
12.1997 - 12.1999
Flight Attendant
Continental Express Airlines
12.1993 - 12.1997
No Degree - Criminal Justice
Texas State University
No Degree - Elementary Education
Texas Lutheran University