Dynamic leader and problem solver with extensive experience in fast-paced restaurant environments, notably at Sonic Drive Thru and Jack in the Box. Excelled in managing teams, enhancing customer satisfaction, and streamlining operations. Skilled in multitasking and fostering positive customer relations, demonstrating punctuality and a natural leadership ability. Achieved significant improvements in employee efficiency and customer service standards.
Hi, I’m
Melissa Howard
Tucson,Arizona
Summary
Overview
16
years of professional experience
1
Certification
Work History
Sonic Drive Thru
Shift Manager
09 2018 - Current
Job overview
- Manage employees
- Take and deliver orders
- Deal with customer relations
- Clean
- Stock/inventory
- Deal with customer satisfaction
Sonic drive thru
Crew Member
06 2016 - 09 2018
Job overview
- Serve customers
- Manage cash register
- Clean
- Take Order
- Stock
Jack in the box
Manager
03.2013 - 08.2015
Job overview
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Taco Bell
Team Trainer
02.2008 - 06.2011
Job overview
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
Education
Amphi high schoolPrince rd
06.2003
University Overview
Skills
- Punctual
- Attentative
- Problem solver
- Natural Leader
- Clean
- Competent
- Good with people/customers
- Multi-tasker
Certification
- ServSafe
Timeline
Manager
Jack in the box
03.2013 - 08.2015
Team Trainer
Taco Bell
02.2008 - 06.2011
- ServSafe
Shift Manager
Sonic Drive Thru
09 2018 - Current
Crew Member
Sonic drive thru
06 2016 - 09 2018
Amphi high school
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