Melissa Howard
PNC Bank
Florence,KY
40
years of professional experience
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at PNC Bank. Proven track record in cash handling and transaction processing accuracy, fostering customer loyalty through relationship building. Adept at managing high-volume transactions while maintaining composure under pressure, ensuring efficient operations and enhanced customer satisfaction.
Work History
Teller
5 Months- Processed cash deposits, withdrawals, and payments with accuracy and compliance
- Balanced daily cash drawer and resolved discrepancies promptly
- Verified customer identification and maintained secure transaction procedures
- Assisted customers with account inquiries, fund transfers, and service requests
Teller
1 Year 2 Months- Processed deposits, withdrawals, and loan payments with accuracy and efficiency.
- Balanced cash drawer and resolved discrepancies using established reconciliation procedures.
- Assisted customers with account inquiries, transaction requests, and basic service needs.
- Maintained compliance with bank policies, security protocols, and regulatory requirements.
- Identified customer needs and referred appropriate banking products and services.
- Verified identification and document accuracy for transactions and account access.
- Supported branch operations by organizing workstations and managing daily paperwork.
- Delivered courteous service while handling high-volume transactions in fast-paced branch settings.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Identified sales opportunities and referred customers to branch partners in financial services.
Cashier
4 Months- Operated point-of-sale system to process payments, returns, and exchanges accurately.
- Greeted guests and provided efficient checkout support during high-traffic periods.
- Scanned merchandise, applied discounts, and verified pricing for transaction accuracy.
- Balanced cash drawer and secured payments following store cash-handling procedures.
- Assisted guests with self-checkout troubleshooting and basic register questions.
- Maintained organized checkout area, bagging supplies, and front-end readiness.
- Resolved routine guest concerns while escalating complex issues to supervisors.
- Supported front-end operations by restocking supplies and directing guests to departments.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Licensed Practical Nurse
38 Years 4 Months- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Comforted and counseled patients and families throughout care process.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
Licensed Practical Nurse
4 Months- Administered medications and treatments while following physician orders and nursing protocols.
- Monitored vital signs, assessed patient condition, and reported changes to registered nurses promptly.
- Documented care activities accurately in electronic medical records and updated patient charts.
- Provided direct bedside care, including wound care, hygiene support, and mobility assistance.
- Educated patients and families on medications, discharge instructions, and self-care practices.
- Coordinated with interdisciplinary team members to support individualized care plans and patient needs.
- Maintained infection control standards, safety precautions, and clean patient care environments.
- Assisted with admissions, transfers, and discharges while ensuring continuity of care.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
Education
Associate of Science - Nursing
Skills
Exceptional customer service
Strong work ethic
Professionalism and courtesy
Excellent time management skills
Approachable
Positive
Cash handling and management
Friendly
Transaction processing accuracy
Cash counting
Relationship building and management
Cash drawer balancing
Patience and empathy
Stress tolerance
Cash handling
Accomplishments
LPN of the year
Currently a Volunteer at St Elizabeth Florence
Very positive outlook
Active in my church
Was a Chaplain in Hospice
Affiliations
St Timothy Church
St Elizabeth Hospital
Timeline
Cashier
Target
10.2016 - 02.2017Read More
Teller
PNC Bank
05.2016 - 07.2017Read More
Teller
Huntington National Bank
01.2014 - 06.2014Read More
Licensed Practical Nurse
St Elizabeth Hospital Medical Center
05.1977 - 09.2015Read More
Licensed Practical Nurse
Good Samaritan Hospital Medical Center
02.1977 - 06.1977Read More
Northern Ky School of Practical Nursing
Associate of Science from Nursing
Read More