Melissa Huskey
Sacramento,CA
Summary
With bank teller experience, I've honed cash handling, transaction processing, and adherence to banking regulations. My customer service background highlights exceptional interpersonal skills, problem-solving abilities, and dedication to customer satisfaction. As a team lead, I've demonstrated leadership, effective communication, and the ability to motivate and coordinate team members toward shared goals.
Overview
8
8
years of professional experience
Work History
After School Program Leader
Assist Programs
Elk Grove, CA
01.2025 - Current
- Provide active supervision and ensure student safety by fostering a supportive, inclusive, and engaging environment.
- Plan and lead enrichment activities that focus on social, emotional, and academic growth. For example: SEL, STEAM
- Organize and supervise engaging physical activities that focus on students' team building skills.
- Work closely with school faculty and program staff to align after school activities with school day learning objectives
- Guide students in developing effective communication and conflict-resolution skills to promote positive relationships with their peers.
- Communicate clearly with parents to provide timely and professional updates.
- Mentor new hires by establishing clear performance objectives and providing constructive feedback.
Lyft Driver
RideShare
Sacramento, CA
08.2019 - Current
- Provide safe and efficient transportation services to passengers across Northern California, ensuring a positive and comfortable ride experience.
- Maintain a clean and well-maintained vehicle, adhering to Lyfts standards and local regulations.
- Demonstrate exceptional customer service skills, receiving consistently high ratings from passengers for professionalism, friendliness, and reliability.
O.W Erlewine Elementary Team Leader
The Center (SCCSC)
Sacramento, CA
08.2023 - 01.2024
- Lead and supervised a diverse range of recreational activities, including sports, arts and crafts, and team-building exercises, meanwhile fostering a positive and engaging environment for students.
- Collaborated with team members to plan and implement educational and enrichment activities.
- Created daily lesson plans and structured play activities.
- Assisted with homework and projects.
- Managed a class students while providing safety and supervision.
ACH Operations Technician (Temp Position)
Golden 1 Credit Union
Sacramento, CA
03.2023 - 08.2023
- Reconciled and balanced daily work related to ACH/Payroll and automatic transfer processing.
- Prepared statistical information for Management.
- Reviewed and processed work related to ACH, DBO, check by phone payments, recalls, and wire activity.
- Identified, investigated, and resolved member/branch problems and complaints in a timely manner, escalating issues that may impact system integrity or member satisfaction.
Bank Teller
Wells Fargo
Sacramento, CA
02.2020 - 03.2023
- Assisted customers by processing transactions such as deposits, withdrawals, payments, check cashing, foreign currency orders, replacing debit cards, printing statements, etc.
- Educated and connected customers to technology and share the value of mobile banking options.
- Maintained current knowledge of products and digital services, as well as policies and procedures.
- Identified potential fraud/risky accounts and take appropriate action to prevent loss.
- Interacted with integrity and professionalism with customers and team members.
Customer Service Associate
Walmart
Sacramento, CA
03.2018 - 01.2020
- Processed wire transfers, money orders, bill pay, online orders and returns.
- Assisted customers with complaints and formulated resolutions.
- Restocked merchandise and managed claims.
Education
High school diploma -
Elwood J. Keema High School
Sacramento, CA, USSkills
- Childcare
- Banking
- Microsoft Word
- Communication skills
- Leadership
- Customer service
- Typing
Timeline
After School Program Leader
Assist Programs
01.2025 - Current
O.W Erlewine Elementary Team Leader
The Center (SCCSC)
08.2023 - 01.2024
ACH Operations Technician (Temp Position)
Golden 1 Credit Union
03.2023 - 08.2023
Bank Teller
Wells Fargo
02.2020 - 03.2023
Lyft Driver
RideShare
08.2019 - Current
Customer Service Associate
Walmart
03.2018 - 01.2020
High school diploma -
Elwood J. Keema High School