Melissa Hutchinson
Clarksburg,MD
Summary
Dynamic Account Analyst with a proven track record at Digital Receiver Technology, Inc., excelling in customer service and account reconciliation. Adept at fostering strong client relationships and enhancing satisfaction through clear communication and actionable financial insights. Committed to continuous improvement and reliability in all financial processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Analyst
Digital Receiver Technology, Inc.
06.2013 - Current
- Interacted professionally with clear, intentional communication, and set appropriate expectations on timeline of deliverables.
- Developed and maintained successful business partnerships to address and proactively manage service issues.
- Maintained accurate records of all financial transactions, ensuring compliance with relevant regulations and company policies.
- Participated in regularly scheduled feedback and information exchange sessions with key business partners.
- Improved client satisfaction by providing timely and accurate financial insights and recommendations.
- Evaluated financial processes to identify areas of improvement, recommending actionable solutions for optimization.
- Coordinated with internal audit teams to facilitate smooth audits and maintain a continuous improvement mindset within the department.
- Developed strong relationships with clients through excellent customer service skills and consistent follow-up on inquiries or concerns.
Software Technical Analyst
Digital Receiver Technology, Inc.
01.2012 - 01.2013
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Ran diagnostics and conducted software tests to resolve system issues.
- Assisted Order Management on an as needed basis.
- Created Interface Control Document and Software Development Kit requests for customers.
Administrative Specialist
Digital Receiver Technology, Inc.
06.2008 - 12.2011
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Boosted employee morale by planning team-building activities and corporate events.
- Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Arts - Interdisciplinary Studies (Eng., Comm., Psych.)
Virginia Polytechnic Institute & State University
Blacksburg, VA05-1999
Skills
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Clear communication
- Adaptability and flexibility
- Microsoft office
- Account reconciliation processes
- Self motivation
- Continuous improvement
- Audit support
Certification
- SkillPath On-site Training - Microsoft Excel
Timeline
Account Analyst
Digital Receiver Technology, Inc.
06.2013 - Current
Software Technical Analyst
Digital Receiver Technology, Inc.
01.2012 - 01.2013
Administrative Specialist
Digital Receiver Technology, Inc.
06.2008 - 12.2011
Bachelor of Arts - Interdisciplinary Studies (Eng., Comm., Psych.)
Virginia Polytechnic Institute & State University
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