Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Ibarra

Round Lake Park,ILLINOIS

Summary

Seasoned Education Coordinator offering 5 years experience in educational leadership positions. Focused on building and enhancing relationships, meeting service needs and maintaining smooth administration of all department operations. Desiring growth-oriented position in a cohesive, fast-paced environment. I can provide a multitude of excellent references who can verify my ability to adapt to any environment and utilize limited resources to my best ability with success.

Overview

8
8
years of professional experience

Work History

Lead Professional Education Coordinator

Takeda Pharmaceuticals
08.2018 - Current
  • Communicated between faculty, staff and administrators to coordinate educational program delivery.
  • Maintained compliance with local, state, federal policies regarding education coordination through diligent record-keeping practices.
  • Attended professional educational and developmental meetings to support agile changes within the education onboarding/process.
  • Created a welcoming atmosphere for all stakeholders involved in the education process through open lines of communication and transparent decision-making.
  • Promoted a positive learning environment through effective classroom management strategies and fostering strong relationships with students.
  • Identified methods and tools to promote student success in project-based learning.
  • Enhanced education quality by collaborating with teachers and administrators to review, revise, and implement new instructional materials.

Customer Experience Coordinator

TJ Maxx, TJX Companies
01.2017 - 06.2018
  • Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Introduced follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.

Receptionist

LegVera Corp
03.2016 - 01.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Assistant Manager

Jimmy Johns
12.2015 - 12.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Round Lake Senior High School
Round Lake, IL
05.2015

Skills

  • Student retention
  • Training facilitation
  • Recruitment Strategies
  • Microsoft Office
  • Student Engagement
  • Lesson Planning
  • Teaching strategies
  • Activity Planning
  • Educational leadership
  • Academic advising

Timeline

Lead Professional Education Coordinator

Takeda Pharmaceuticals
08.2018 - Current

Customer Experience Coordinator

TJ Maxx, TJX Companies
01.2017 - 06.2018

Receptionist

LegVera Corp
03.2016 - 01.2017

Assistant Manager

Jimmy Johns
12.2015 - 12.2016

High School Diploma -

Round Lake Senior High School

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Melissa Ibarra