Melissa Ivey
Ray City,GA
Summary
Dynamic retail professional with extensive experience at Dollar General Market, excelling in operations management and customer service. Proven track record in enhancing team performance and driving sales through effective merchandising strategies. Skilled in problem-solving and inventory management, consistently achieving operational efficiency and fostering a positive work environment.
Overview
17
17
years of professional experience
Work History
STORE MANAGER
Dollar General Market
Tampa Florida, Ray City GA.
01.2021 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels and restocking processes to maintain optimal product availability.
- Trained and developed team members to enhance customer service and operational efficiency.
- Analyzed sales trends to adjust merchandising strategies and improve customer engagement.
- Implemented loss prevention measures, minimizing shrinkage and safeguarding assets.
- Coordinated scheduling to ensure adequate staffing for peak shopping hours and events.
SPECIALITY TEAM LEADER
Target
Tampa Florida
10.2017 - 12.2020
- Led team in executing merchandising strategies to enhance product visibility and customer engagement.
- Developed training programs to improve team performance and ensure compliance with operational standards.
- Streamlined inventory management processes, reducing stock discrepancies and enhancing order accuracy.
- Collaborated with cross-functional teams to implement promotional campaigns and drive sales initiatives.
ASSISTANT STORE MANAGER
Kmart, Sears Holding
Tampa Florida
01.2009 - 10.2017
- Assisted in managing daily store operations to ensure seamless customer service and inventory management.
- Supported team training initiatives, enhancing staff performance and product knowledge.
- Executed visual merchandising strategies to optimize product display and drive sales.
- Monitored stock levels and coordinated with suppliers to maintain inventory accuracy.
- Implemented loss prevention measures to safeguard store assets and reduce shrinkage.
- Facilitated customer feedback collection, identifying areas for service improvement.
- Collaborated with management on promotional planning and execution to boost store traffic.
- Analyzed sales data to inform strategic decisions and improve operational efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
High School Diploma - Equine Science, Agriculture
Millennium High-school
ARIZONASkills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Operations management
Timeline
STORE MANAGER
Dollar General Market
01.2021 - Current
SPECIALITY TEAM LEADER
Target
10.2017 - 12.2020
ASSISTANT STORE MANAGER
Kmart, Sears Holding
01.2009 - 10.2017
High School Diploma - Equine Science, Agriculture
Millennium High-school