Melissa Jacobs
Zephyrhills
Summary
To obtain a position that leverages and utilizes my knowledge of interpersonal communication skills and experience into a role as a customer service representative to achieve your organization’s goal while building lasting relationships with internal and external customers.
Overview
21
21
years of professional experience
Work History
Dipatch/Receiving/Processing
Habitat for Humanity Restore
Zephyrhills, FL
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Retail Manager
Hope Thrift Store
Tampa, FL
05.2019 - 03.2025
- Organize all store operations and allocate responsibilities to personnel
- Supervise and guide staff towards maximum performance
- Prepare and control the store’s budget aiming for minimum expenditure and efficiency
- Monitor stock levels and purchases and ensure they stay within budget
- Deal with complaints from customers to maintain the store’s reputation
- Inspect the areas in the store and resolve any issues that might arise
- Plan and oversee in-store promotional events or displays
- Keep abreast of market trends to determine the need for improvements in the store
- Analyze sales and revenue reports and make forecasts
- Ensure the store fulfills all legal health and safety guidelines
Sous-Chef
First Class Cafe
Tampa, FL
01.2019 - 03.2020
- Manage all activities in the kitchen, including food preparation and production, and training of kitchen staff
- Ensure efficient, cost-effective operation and profitability of food production
- Supervise and inspect all preparation and cooking equipment on a regular basis to ensure that they are kept clean, and sanitary
- Ensure that food products, presentation, and plating are of the highest quality, and are prepared to serve in a timely manner
- Assure adherence to all standards of food quality, preparation, recipes, and presentation in conjunction with the specifications
- Monitor holding and storage operations, stocking and food rotation, and guarantee food service sanitation standards are met
- Assure kitchen personnel is trained in best cleanliness and sanitation practices
Secretary/Receptionist
Faith Drywall
Tampa, FL
11.2015 - 11.2018
- Answer and direct phone calls
- Organize and schedule appointments
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Responsible for developing and maintaining a filing system
- Responsible for office inventory (ordering supplies, and establishing relationships with new vendors)
- Provide general support to visitors
- Act as the point of contact for internal and external clients
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
Front End Supervisor
Taste Buds Cafeteria
Tampa, FL
05.2005 - 05.2015
- Responsible for ensuring that company standards are met regarding appearance, cleanliness, and organization of restaurant’s dining and lobby area
- Training new employees on company policies and procedures
- Communicating with other supervisors to ensure that all tasks are completed in a timely manner
- Setting and enforcing rules for employees, including disciplinary measures for violations
- Managing all aspects of the restaurants operations, including hiring, training, scheduling, and payroll management
- Maintaining inventory by ordering new products from manufacturers and vendors as needed
- Reviewing sales reports to determine if companies quota was being met (Responsible for adding/removing items off of dessert and bar menu)
- Overseeing the work of other supervisors to ensure that all tasks are completed in a timely manner
Education
Diploma - undefined
Brewster Technical Center
Tampa, FL06.2003
Skills
- Microsoft Office
- Access
- Excel
- Power-Point
- Spread-Sheet
- Outlook
- Adobe
- Microsoft Edge
- Google Chrome
Qualifications
Customer Service and Leadership skill-set with 15 years experience in supervisory and managerial fields. Responsible for organizing all operations and allocating responsibilities to personnel, Supervising and guiding staff towards maximum performance, and Preparing and controlling the store’s budget aiming for minimum expenditure and efficiency to meet the company’s quarterly sales goal. Proven experience as a retail manager in multiple managerial positions, Knowledge of retail management best practices, Outstanding communication and interpersonal abilities, Excellent organizing and leadership skills, and Commercial awareness.
Timeline
Dipatch/Receiving/Processing
Habitat for Humanity Restore
04.2025 - Current
Retail Manager
Hope Thrift Store
05.2019 - 03.2025
Sous-Chef
First Class Cafe
01.2019 - 03.2020
Secretary/Receptionist
Faith Drywall
11.2015 - 11.2018
Front End Supervisor
Taste Buds Cafeteria
05.2005 - 05.2015
Diploma - undefined
Brewster Technical Center