Melissa Jantzen
Catasauqua,PA
Summary
Motivated and compassionate Program Supervisor with 21 years of experience seeking to contribute vast skill set and knowledge to promote and advocate for the advancement of rights, opportunities and community integration of individuals support.
Overview
23
23
years of professional experience
Work History
Program Manager
Center For Humanistic Change
Stanhope, New Jersey
02.2024 - Current
- Create bi-weekly schedule to meet the needs of the indivdiuals served
- Create meaningful activities and opportunities in the home and in the community
- Encourage individuals to participate in activities of daily living to enhance personal dignity
- Worke closely with case managers to coordinate services and ensure quality outcomes for each individual
- Support individuals during medical appointment
- Work closely with clinical staff to support therapeutic and behavioral plans.
- Develop positive relationships with individuals and their families
- Maintain clean and well-organized environment
Direct Support Professional
Alternatives of NJ
Phillipsburg, NJ
05.2012 - 11.2024
- Advocate for the rights, needs and preferences of individuals
- Assist individuals in the development of appropriate behavioral, social and professional skills
- Accompany individuals into the community and provide support and assistance in interactions
- Document individual's progress and accurately complete required paperwork/documentation.
Program Supervisor
Community Services Group, Inc.
Bethlehem, PA
09.2018 - 12.2023
- Oversee daily operation of a community home for individuals with intellectual and developmental disabilities
- Assign duties and ensure completion of tasks of direct support staff
- Support the principles and values of self-determination
- Assist individuals in the development of life skills necessary to reach their highest level of potential including social interactions, cooking, housekeeping, money management and personal hygiene
- Support the individuals' preferences and ensure their interests are honored.
Team Leader
Access Services
Allentown, PA
10.2016 - 01.2018
- Plan and provide job development, pre-vocational training, social and recreation opportunities to adults with developmental disabilities
- Develop weekly schedule for support staff
- Maintain complete and accurate petty cash documentation
- Maintain certification in DPW Medication Administration course
- Assist with obtaining volunteer sites
- Develop activities to enhance individual participant growth
- Conduct employee annual reviews
- Monitor and schedule maintenance needs of program vehicles and building
- Review progress notes in Evolv system daily, providing feedback to staff
- Conduct monthly fire drills
- Orient, train and support current and incoming staff
- Ensure agency policies and individual ISP outcomes are followed and implemented accurately.
Employment Specialist
Kaleidoscope Family Solutions
Allentown, PA
08.2015 - 10.2016
- Provide on-going assistance to adults with autism in developing the communication, socialization, self-direction, self-help, and adaptive skills necessary to maintain competitive employment in a community setting.
Home and Community Habilitation Specialist
Arc of Northampton & Lehigh Counties
Bethlehem, PA
04.2014 - 10.2016
- Support and advocate for individual and the development self-management skills to build confidence and increase self-sufficiency and independence in home and community
- Model effective response and strategy for family and caregivers of individual.
Community Support Professional
SPIN, Inc.
Bethlehem, PA
07.2013 - 10.2015
- Support individuals in the community
- Develop and maintain positive rapport and partnerships with local businesses and volunteer organizations
- Present individuals and agency to community in positive, dignified light
- Provide structure and stability to individuals to build confidence and independence in engaging in social interactions with other community members
- Assist and support individuals to develop strategies and make informed choices in regards to self-advocacy, health and safety and career direction
- Use of empowering language and positive approaches
- Collaborate with individual and support team to target needs and preferences of individual.
Quality Assurance Manager
Indian Creek Foundation
Souderton, PA
09.2010 - 07.2011
- Develop and conduct Introduction to Active Treatment training
- Execute physical site reviews of 20 residential sites to ensure homes maintain 6400 CLA regulations
- Contribute to monthly meetings to include Safety Committee, Human Rights Committee & Incident Review Committee
- Perform incident investigations as Certified Investigator
- Conduct Medication administration training and field observations
- Field staff feedback and supply provisions and training needed to provide excellence in care
- Participate in the development, supervision and implementation of Individual Support Plan
- Communicate and collaborate with other team members working with individual
- Complete monthly staff/shift observations and provide immediate feedback.
Generalist
Salisbury Behavioral Health
Easton, PA
06.2009 - 09.2010
- Manage, supervise and assist individuals in running of kitchen, dining room and café unit of clubhouse
- Menu planning and meal preparation
- Develop, format and edit monthly newsletter via Microsoft Publisher
- Plan and facilitate out of house and in house activities and events
- Research and implement clubhouse fundraisers.
Group Home Manager
Arc of Warren County
Washington, NJ
07.2006 - 01.2009
- Conduct staff monthly, tri-monthly and annual work performance evaluations
- Manage monthly household needs and budget
- Plan and execute individual medical appointments and social activities
- Develop and implement individual goals and document progress in monthly reports
- Maintain positive and informative relationships with individual guardians
- Assist individuals in the development of social skills, money management, housekeeping and hygiene
- Accompany individuals into the community and provide support and assistance in interactions
- Advocate for the rights, needs and preferences of individuals served.
Direct Care Advisor
Arc of Warren County
Washington, NJ
07.2002 - 07.2006
- Assist individuals with daily living skills
- Accompany individuals into the community and provide support and assistance
- Maintain sensitivity to the rights and dignity of the individual
- Advocate for the rights, needs and preferences of individuals served.
Education
Associates - Arts
Warren County Community College
01.2006
Skills
- Skilled in developing, implementing and documenting goals, assessments, needs and progress via Individual Support Plan, Behavior Support Plan and Monthly Progress Reports
- Experienced in conducting site reviews and insuring compliance of 6400 CLA regulations
Timeline
Program Manager
Center For Humanistic Change
02.2024 - Current
Program Supervisor
Community Services Group, Inc.
09.2018 - 12.2023
Team Leader
Access Services
10.2016 - 01.2018
Employment Specialist
Kaleidoscope Family Solutions
08.2015 - 10.2016
Home and Community Habilitation Specialist
Arc of Northampton & Lehigh Counties
04.2014 - 10.2016
Community Support Professional
SPIN, Inc.
07.2013 - 10.2015
Direct Support Professional
Alternatives of NJ
05.2012 - 11.2024
Quality Assurance Manager
Indian Creek Foundation
09.2010 - 07.2011
Generalist
Salisbury Behavioral Health
06.2009 - 09.2010
Group Home Manager
Arc of Warren County
07.2006 - 01.2009
Direct Care Advisor
Arc of Warren County
07.2002 - 07.2006
Associates - Arts
Warren County Community College