Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Melissa Jenkins

Provo,UT

Summary

Dynamic leader with a proven track record at Downeast Home And Clothing, excelling in multi-unit management and strategic planning. Spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Skilled in recruiting, fostering team collaboration, and driving performance metrics. Achieved remarkable turnaround for underperforming stores, demonstrating exceptional decision-making and leadership abilities.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work History

Caregiver

Senior Partner Inc.
12.2016 - 01.2018
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Created daily journals for each patient letting everyone know where they stood for the day physically, mentally and emotionally.

Retail Merchandiser

Hallmark
04.2015 - 01.2018
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.

District Manager

DownEast Home And Clothing
01.2018 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures by conducting regular audits of operational practices at each location within the district.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Drove district performance metrics, setting and monitoring achievement goals for each district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
  • Developed and executed strategic plans for underperforming stores, turning around sales figures.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Assistant Manager

Kmart, Sears Holding
04.2009 - 10.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.

Education

Business Managment

Utah Valley University, Orem, UT
01.1998 - 01.2002
  • Awarded Career Ladder
  • Professional Development: Business Management

High School Diploma -

Timpanogas High School, Lindon, UT
  • Professional Development: Child Development


Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Goal setting and performance metrics
  • Operations management
  • Customer relations
  • Multi-unit management
  • Decision-making
  • Employee scheduling
  • Human resource management
  • Conflict management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

District Manager - DownEast Home And Clothing
01.2018 - Current
Caregiver - Senior Partner Inc.
12.2016 - 01.2018
Retail Merchandiser - Hallmark
04.2015 - 01.2018
Assistant Manager - Kmart, Sears Holding
04.2009 - 10.2013
Utah Valley University - , Business Managment
01.1998 - 01.2002
Timpanogas High School - High School Diploma,
Melissa Jenkins