Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Melissa Jenkins

Zephyrhills,FL

Summary

Veteran Customer Support Expert with two decades of experience in high-volume call operations and client interaction. Proficient in troubleshooting, data entry, and account management. Excels in dynamic environments and capable of remote work adaptation.

Overview

26
years of professional experience

Work History

Premier Healthcare Group

Referral Specialist
10.2025 - Current

Job overview

  • Primary contact for patient inquiries, providing clear and friendly support.
  • Perform inbound/outbound calls for referral coordination and account updates.
  • Enter referral and insurance data accurately; keep detailed digital records.
  • Troubleshoot issues and provide resolutions to ensure customer satisfaction.

Humana

Medical Receptionist
01.2025 - 10.2025

Job overview

  • Responded to high-volume inquiries via phone, email, and chat.
  • Aided with appointments, account questions, and issue resolution.
  • Performed correct data entry in EMR/CRM systems.
  • Supported excellent phone etiquette and improved customer experience.

Florida Medical Clinic

Medical Receptionist
05.2017 - 12.2024

Job overview

  • Handled continuous inbound calls and scheduled appointments.
  • Performed insurance verification, account updates, and EMR entries.
  • Conducted outbound follow-ups to resolve concerns.
  • Worked efficiently in a fast-paced environment.

Various Industries

Customer Service Roles
01.2000 - 01.2017

Job overview

  • Provided multi-industry customer support including account aid and transactions.
  • Conducted follow-up calls, cash handling, and sales support.
  • Strengthened communication and problem-solving skills.

Education

Zephyrhills High School
Zephyrhills

GED
01.2005

University Overview

Skills

Customer Service

Software

Microsoft Suites

Zoom

Microsoft Teams

Epic

EHR

Salesforce

Powerpoint

Google docs

Timeline

Referral Specialist
Premier Healthcare Group
10.2025 - Current
Medical Receptionist
Humana
01.2025 - 10.2025
Medical Receptionist
Florida Medical Clinic
05.2017 - 12.2024
Customer Service Roles
Various Industries
01.2000 - 01.2017
Zephyrhills High School
GED

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Melissa Jenkins