Melissa Johnson
Sultan,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
SEE Eyewear
03.2018 - Current
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Team Leader
LensCrafters
10.2019 - 08.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
Education
GED -
Shoreline Community College
Seattle, WA2013
Skills
- Negotiation
- Customer Relationship Management (CRM)
- Customer Relations
- Managing Operations and Efficiency
- Recruiting and interviewing
- Operations Management
- Scheduling and Coordinating
- Google Drive
Timeline
Team Leader
LensCrafters
10.2019 - 08.2021
Assistant Manager
SEE Eyewear
03.2018 - Current
GED -
Shoreline Community College
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