Melissa Johnson
Kansas City,MO
Summary
Confident Mortgage Loan Closer touting 10 years of expertise working in high-volume environments. A knowledgeable professional with a background reviewing documentation in accordance with corporate procedures. A smart individual with exceptional communication skills that have been honed collaborating with attorneys, title company representatives and customers.
Overview
11
11
years of professional experience
Work History
Mortgage Loan Closer
Total Mortgage Services
06.2021 - Current
- Prepared all paperwork for loan package and arranged final closing meeting.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Provided highest level of service and support to customers, closing agents and realtors.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Safeguarded regulatory compliance by staying current on industry laws, policies, and guidelines.
- Collaborated with title companies for smooth and accurate execution of closing documents.
- Contributed to continuous improvement initiatives within the company by sharing knowledge about emerging trends in mortgage lending regulations or technology advancements.
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Expedited mortgage loan approval by effectively collaborating with underwriters and loan officers.
- Checked loan documents for accuracy prior to closing.
Mortgage Loan Closer
BNC National Bank
03.2020 - 04.2021
Mortgage Loan Closer
Zillow Group
06.2017 - 03.2020
Title Closer
Nations Lending Services
09.2014 - 05.2017
- Ensured seamless transaction coordination between various parties involved, including lenders, attorneys, and other professionals.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
Education
Bachelor of Science - Education
Ottawa University
Ottawa, KS05-2006
Skills
- Loan File Review
- Loan File Maintenance
- Complaint Handling
- Attention to Detail
- Closing coordination
- Basic Mathematics
- Teamwork and collaboration
- Complex Problem Solving
- Sound Judgment
- Multitasking and Prioritization
- Data Entry
- Active Listening and Learning
- Documentation and Recordkeeping
- Time Management
- Verbal and Written Communication
- Analytical and Critical Thinking
- Oral and Written Comprehension
- Customer Service
- Decision Making
- Closing expertise
- Residential mortgage lending regulations
- Refinances, FHA, Conventional, VA, housing programs and 203K loans
Timeline
Mortgage Loan Closer
Total Mortgage Services
06.2021 - Current
Mortgage Loan Closer
BNC National Bank
03.2020 - 04.2021
Mortgage Loan Closer
Zillow Group
06.2017 - 03.2020
Title Closer
Nations Lending Services
09.2014 - 05.2017
Bachelor of Science - Education
Ottawa University
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