Melissa Johnson
Spokane
Summary
Dynamic Managing Partner at Carriage Services with a proven track record in revenue growth and strategic planning. Expert in financial administration and client engagement, fostering strong relationships that enhance retention. Demonstrated leadership in optimizing operations and mentoring teams, resulting in improved performance and client satisfaction.
Overview
16
16
years of professional experience
Work History
Managing Partner
Carriage Services
06.2019 - Current
- Manage all operations of funeral home location
- Responsible for operational growth of location; including budgets, receivables, payables and other aspects of location's financials
- Responsible for client support and problem resolution
- Responsible for maintaining current licensure's following code of ethics for funeral home location and those working within it
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Streamlined internal processes for improved efficiency and productivity within the firm.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Strengthened client relationships through personalized service and attention to detail, resulting in high retention rates and positive referrals.
Funeral Director / Embalmer / Cremationist
Service Corp International / Carriage Services
09.2009 - Current
- Licensed Funeral Director
- Licensed Embalmer
- Licensed Cremationist
Location Manager
Service Corp International
04.2013 - 05.2019
- Manage all operations of funeral home location
- Responsible for operational growth of location; including budgets, receivables, payables and other aspects of location's financials
- Responsible for client support and problem resolution
- Responsible for maintaining current licensure's following code of ethics for funeral home location and those working within it
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Streamlined internal processes for improved efficiency and productivity within the firm.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Strengthened client relationships through personalized service and attention to detail, resulting in high retention rates and positive referrals.
- Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
Education
Master of Science - Forensic Science
National University
La Jolla, CA09-2014
Associate of Science - Mortuary Science
Mesa Community College
Mesa, AZ05-2010
Bachelor of Arts - Criminal Justice / Forensics
Hamline University
Saint Paul, MN05-2006
Skills
- Revenue growth
- Strategic planning
- Operations management
- Financial administration
- Mediation
- Partnership development
- Team leadership strength
- Management team leadership
- Client engagement
- Industry expertise
- Operational analysis
Timeline
Managing Partner
Carriage Services
06.2019 - Current
Location Manager
Service Corp International
04.2013 - 05.2019
Funeral Director / Embalmer / Cremationist
Service Corp International / Carriage Services
09.2009 - Current
Master of Science - Forensic Science
National University
Associate of Science - Mortuary Science
Mesa Community College
Bachelor of Arts - Criminal Justice / Forensics
Hamline University
Similar Profiles
Altoris MartinezAltoris Martinez
Funeral Technician at Carriage ServicesFuneral Technician at Carriage Services
Jennae BurdickJennae Burdick
Funeral Director and Embalming at Carriage ServicesFuneral Director and Embalming at Carriage Services
Elizabeth MercadoElizabeth Mercado
Executive Assistant to EVP, CFO and Treasurer at Carriage ServicesExecutive Assistant to EVP, CFO and Treasurer at Carriage Services